Salesforce Client Partner

4 days ago

San Francisco, California, United States Thunder Full time
Job Title: Salesforce Client Partner

At Thunder, we're seeking a highly skilled Salesforce Client Partner to join our team. As a key member of our organization, you will be responsible for maintaining and growing our current client accounts, aligning with our Sales KPI playbook, and working strategically to deepen and widen the impact that Thunder has on our existing clients.

Key Responsibilities:
  • Understand your clients' business, industry, objectives, headwinds/challenges, and areas for growth.
  • Establish and grow relationships with key client stakeholders and executives as their trusted partner, continually working to extend relationships to include new stakeholders and executives.
  • Through regular communication with stakeholders and executives at your named accounts, identify and act on white space for new project work, upsell/cross-sell opportunities on existing projects, and renewal opportunities.
  • Grow your book of business, including existing named accounts and your personal network of possible accounts.
  • Generate and share reports on key metrics and performance to Sales Leaders and Thunder Leadership on a regular cadence.
  • Stay in constant communication with key accounts, serving as their advocate internally at Thunder, ensuring that they are receiving services that are within their budget and scope of current work, and that their needs are met.
  • Meet regularly with Thunder Engagement Managers and other members of the Delivery teams to discuss progress and find new ways to identify new opportunities to expand services.
  • Generate and follow through on Account Action Plans to expand and grow within your accounts.
  • Own sales cycles by documenting and managing opportunities in Thunder's Salesforce CRM, coordinating internal pre-sales support resources, guiding and shaping deal strategies, providing inputs for and reviewing estimation and contracts, establishing mutual close plans, etc.
Requirements:
  • 5-7+ years of demonstrated success in a similar Client Partner and/or business development/sales role within the Salesforce Partner ecosystem - with explicit experience and success selling consulting services.
  • Proven history of being able to land and expand within accounts, driving additional pipeline, bookings, and revenue with existing customers.
  • Demonstrated success owning and leading new sales initiatives.
  • The ability to grasp technical concepts and bridge communications between Business and IT in an Enterprise setting.
  • Exceptional communication, strategy, and creative presentation skills.
  • Proficient with Google Workspace tools, Excel, Word, PowerPoint, and other productivity tools (e.g., Slack).
  • The ability to be curious, to listen, and to have a consultative approach with your clients.
  • Strong work ethic with a passion for learning/expanding your skills and developing new knowledge sets.
  • Entrepreneurial mindset with strong time management skills and accountability to metrics.
Other Ideal Attributes:
  • Bias for Action - ability to make things happen.
  • Strong tolerance for ambiguity - able to focus and execute in a changing environment.
  • Builds and maintains positive, productive working relationships while delivering results in an early-stage, virtual (no physical offices) organization.
  • Strong drive and character qualities that mirror Thunder's company core values - Empathy, Grit, Ownership, Transparency, and Adaptability - and inspires others to follow and act with the same integrity-driven approach.
  • Ability to travel as needed - up to 50%.

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