Portfolio Manager, Multi-Service Solutions Expert

2 weeks ago


Charlotte, North Carolina, United States ABM Industries Full time

Job Summary

The Portfolio Manager, Multi-Service Solutions Expert will be responsible for executing operational processes in alignment with the ABM Industries APS Platform Team to ensure client outcomes are achieved. This role will collaborate with the Education Operational Teams, Client Experience & Operations Support Team, and APS Platform Team to drive business development opportunities and improve operational excellence.

Key Responsibilities

  • Develop and implement operational improvement strategies to enhance client satisfaction and profitable new business opportunities.
  • Function as the subject matter expert for ABM Industries APS for the Education sector, providing guidance and support to the team.
  • Lead point of contact and business partner for the Mid Atlantic Southeast Area, ABMs Enterprise APS Platform Team.
  • Primary Profit & Loss (P&L) responsibility for all APS accounts within the Education sector.
  • Facilitate the achievement of all run rate and sales targets set by Corporate and/or the IG Leader in partnership with the sales department.
  • Deliver high-quality service that focuses on client satisfaction and profitable new business opportunities for all APS clients.

Requirements

  • Bachelor's degree in Engineering or Facilities-related curriculum, or equivalent work experience.
  • 12+ years of experience in supporting/overseeing hard (skilled) and soft (non-skilled) operations for owners/operators of built environments.
  • Experience engaging in client relationships for top-tier (US and/or multi-national) corporations or institutions.
  • Familiarity and experience with enterprise software solutions related to operating the built environment, such as CMMS, BAS, BMS, WOM, and IWMS.
  • Familiarity with emerging technologies such as IoT, VR, AI, and Smart Buildings.
  • Extensive experience in all aspects of Supplier Relationship Management.
  • Understanding of client/market dynamics and requirements.
  • Ability to build relationships with key stakeholders to ensure high levels of satisfaction and lay the foundation for continued growth and partnership.
  • Excellent verbal, written communication skills, and interpersonal skills with the ability to engage at all levels of the organization.
  • Must be well-informed of market trends, regulations, and best practices in maintaining and operating built environments.
  • Must understand accounts receivable processes, profit and loss (P&L) statements, and general knowledge of financial performance to achieve positive value for ABM and our stockholders.
  • Must be able to work with Microsoft suite of products such as PowerPoint, PBI, Excel, Outlook, Word, Teams, and OneNote.
  • Proven leadership and ability to collaborate in a dynamic diverse environment.


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