Portfolio Manager Multi-Service Solutions

4 weeks ago


Charlotte, North Carolina, United States ABM Industries Full time
Job Summary

The Portfolio Manager Multi-Service Solutions will execute operational processes in alignment with the APS Platform Team to ensure client outcomes are achieved, and client/faculty, staff, student, and parent experience is positive. The successful individual will develop and implement operational improvement strategies, function as the subject matter expert for APS for the IG, and be the lead point of contact and business partner for the Mid Atlantic Southeast Area, ABMs Enterprise APS Platform Team.

Key Responsibilities
  • Adopt and execute the processes established by the APS Platform Team within Education Assigned Portfolio.
  • Proactively identify potential risks and assign proper resources to mitigate those risks.
  • Establish, implement, and communicate the strategic direction of the account and education division.
  • Review and approve cost-control reports, cost estimates, and staffing requirements.
  • Active participation in business development opportunities, including pricing, presentations, and perspective client engagements.
  • Assignment of pursuit teams for new business and retention teams for existing clients.
  • Collaborate with other executives, in particular ABMs Education Regional and support team and ABMs Performance Solutions Team, to achieve organizational goals and objectives.
  • Identify, recommend, and implement processes, technologies, and systems to improve and streamline use of resources and materials.
  • Implement and integrate productivity measures and delivery methods to achieve planned ROI and KPIs.
  • Ensure that quality standards are assigned, measured, tracked, reported, and met.
  • Drive a culture of safety following required safety activities, inspections, and KPIs.
  • Oversee several workflows simultaneously.
  • Drive decisions across multiple groups across the entire team.
  • Special projects and other duties as assigned.
Requirements
  • Bachelor's degree preferably in Engineering or Facilities related curriculum, and/or equivalent work experience.
  • 12+ years of experience in supporting/overseeing hard (skilled) and soft (non-skilled) operations for owners/operators of built environments.
  • Experience engaging in client relationships for top-tier (US and/or multi-national) corporations or institutions.
  • Familiarity and experience with enterprise software solutions related to operating the built environment such as CMMS, BAS, BMS, WOM, and IWMS.
  • Familiarity with emerging technologies such as IoT, VR, AI, and Smart Buildings.
  • Extensive experience in all aspects of Supplier Relationship Management.
  • Understanding of client/market dynamics and requirements.
  • Ability to build relationships with key stakeholders to ensure high levels of satisfaction and lay the foundation for continued growth and partnership.
  • Excellent verbal, written communication skills, and interpersonal skills with the ability to engage at all levels of the organization.
  • Must be well-informed of market trends, regulations, and best practice in maintaining and operating built environments as well as being willing to participate in panel discussions, conferences, network organizations, and focus groups.
  • Must understand accounts receivable processes, profit and loss (P&L) statements, and general knowledge of financial performance to achieve positive value for ABM and our stockholders.
  • Must be able to work with Microsoft suite of products such as PowerPoint, PBI, Excel, Outlook, Word, Teams, and OneNote.
  • Proven leadership and ability to collaborate in a dynamic diverse environment.


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