Client Relations Associate

2 weeks ago


Arvada, Colorado, United States Theclm Full time

Position: Not Specified

Company: Theclm

Job Summary:

At Theclm, we prioritize the well-being of our clients, communities, and team members. Our commitment to exceptional service has established us as a leader in the industry. We invite you to explore a work environment that values innovation and teamwork, where you can truly enjoy your career.

Role Overview:

As a pivotal point of contact for our clients, the Client Support Specialist plays a crucial role in providing reassurance and effective crisis management, setting the standard for Theclm's service experience. You will manage a significant volume of incoming inquiries, ensuring accurate and efficient collection of essential information while addressing client needs.

Incentives:

Joining our team as a Client Support Specialist comes with a competitive compensation package and additional bonuses based on your performance and milestones achieved in your role.

Work Schedule:

This position will involve a structured training program followed by a flexible work schedule, accommodating both first and second shifts.

Compensation:

The starting salary for this role is competitive, with full benefits available from the first day of employment.

Key Responsibilities:

  1. Foster and maintain client satisfaction by actively listening to concerns and applying product knowledge effectively.
  2. Adapt communication styles to ensure a positive and empathetic client experience.
  3. Thoroughly document client interactions in accordance with established guidelines.
  4. Utilize various technological platforms to manage client information accurately.

Qualifications:

To be successful in this role, candidates should possess a high school diploma or GED and have a minimum of six months of experience in customer service. Strong communication skills, the ability to multitask, and a commitment to excellent attendance are essential.

Benefits:

We offer a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, and wellness programs to support your overall well-being.

Commitment to Diversity:

Theclm is an equal opportunity employer, valuing the unique talents and perspectives of each individual. We encourage all qualified candidates to apply.



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