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International Shipping and Logistics Coordinator

2 months ago

Cincinnati, Ohio, United States Michelman Full time
About the Role

We are seeking a highly skilled and experienced Customer Account Specialist to join our team at Michelman. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and ensuring that customer orders are processed timely and accurately.

Key Responsibilities
  • Customer Service and Order Management: Collaborate with internal teams to manage customer orders from receipt to shipment, ensuring accuracy and on-time delivery.
  • Communication and Problem-Solving: Proactively respond to customer inquiries, resolve issues, and track orders to maintain customer satisfaction.
  • International Shipping and Logistics: Work with global partners to ensure compliance with regulations and standards for international shipments.
  • Team Collaboration: Build effective working relationships with cross-functional teams to drive business results.
Requirements
  • Education and Experience: High school diploma required; college degree preferred. Two or more years of customer service/inside sales or customer-facing experience required.
  • Skills and Knowledge: Strong problem-solving skills, excellent communication skills, and knowledge of international shipping and logistics.
  • Language Skills: Bi-lingual (Spanish) preferred.
About Michelman

Michelman is a global developer and manufacturer of specialized sustainable chemistry used in industrial and agricultural coatings, digital printing, consumer packaging, and advanced composites for automotive and aerospace. We are committed to innovation, integrity, and respect, and we pride ourselves on our values-focused work environment.