Customer Experience Team Lead

1 month ago


Jacksonville, Florida, United States Marshalls Full time
Customer Experience Supervisor

At Marshalls, we're committed to delivering an exceptional customer experience. As a Customer Experience Supervisor, you'll play a key role in achieving this goal.

Key Responsibilities:
  • Create a positive internal and external customer experience by providing excellent service and ensuring a welcoming store environment.
  • Train and coach Associates on personalizing the customer experience and promoting loyalty programs to drive sales and customer loyalty.
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates to ensure seamless service.
  • Address customer concerns and issues promptly and professionally, resolving issues to the customer's satisfaction.
What You'll Bring:
  • Excellent communication and interpersonal skills to build strong relationships with customers and Associates.
  • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong problem-solving skills to resolve customer issues and improve store operations.

We're looking for a motivated and customer-focused individual to join our team. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.


  • Support Lead

    2 weeks ago


    Jacksonville, Florida, United States Five Below Full time

    Job Title: Support Lead - Customer ExperienceAt Five Below, we're passionate about creating an amazing experience for our customers. As a Support Lead - Customer Experience, you'll play a key role in ensuring that every customer interaction is exceptional. Your primary responsibility will be to assist the Store Manager/Leader and Customer Service Manager in...


  • Jacksonville, Florida, United States HD Supply Holdings, Inc. Full time

    Key Responsibilities: Provide guidance and oversight to a team of customer care associates.Key Performance Indicators: Ensure timely and effective resolution of customer inquiries.Requirements: 2+ years of experience in customer-facing roles.About the Role:This role is responsible for administering and providing oversight for a wide variety of customer care...


  • Jacksonville, Florida, United States Circle K Full time

    Customer Service Team LeadAt Circle K, we're looking for a skilled Customer Service Team Lead to join our team. As a key member of our store operations team, you'll be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.Key Responsibilities:Provide prompt and courteous customer service to...

  • Customer Service Lead

    4 weeks ago


    Jacksonville, Florida, United States Talent Acquisition Team at GAT Full time

    Job SummaryThe Customer Service Lead plays a critical role in ensuring a safe and efficient work environment for the entire crew while safeguarding the aircraft and flight performance.This position is responsible for supporting the professional development of Customer Service Agents, ensuring they are knowledgeable about ground operations related to GAT...


  • Jacksonville, Florida, United States Circle K Full time

    As a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also assist in training new Customer Service Representatives and perform shift supervision. Additionally, you will be responsible for completing store merchandise...

  • Floor Lead

    2 weeks ago


    Jacksonville, Florida, United States CSC Generation Full time

    Job SummaryWe are seeking a highly motivated and experienced Floor Lead to join our team at Sur La Table. As a key member of our store operations team, you will be responsible for inspiring customers on their culinary journey and supporting our General Manager or Store Manager in achieving sales goals.Key Responsibilities:Contribute to a positive and...

  • Team Lead

    4 weeks ago


    Jacksonville, Florida, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional customer service and ensuring the smooth operation of our store.Key ResponsibilitiesLead and manage a team of associates to achieve sales and customer service...


  • Jacksonville, Florida, United States Anywhere Real Estate Full time

    Customer Support Insurance Team LeadAs a key member of the Anywhere Insurance Agency team, you will oversee the day-to-day operations of the insurance service team, ensuring timely and accurate service responses to our customers.Your role will involve serving as the primary point of contact for the service employees and as an escalation point for our...


  • Jacksonville, Florida, United States Flightstar Corporation Full time

    Customer Experience RepresentativeAs a key member of the Flightstar Corporation team, the Customer Experience Representative plays a vital role in ensuring that customer experience parameters are consistently met for each account. This involves:Key Responsibilities:Guaranteeing that customer experience parameters are met for each accountSupporting customer...


  • Jacksonville, Florida, United States Flightstar Corporation Full time

    Customer Service RepresentativeAs a key member of our team at Flightstar Corporation, the Customer Service Representative plays a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Guarantee that customer experience parameters are met for each accountSupport customer dutiesLead customer experience...


  • Jacksonville, Florida, United States AmeriPro EMS Full time

    About AmeriPro EMSAmeriPro EMS is a leading provider of emergency medical services, dedicated to delivering high-quality patient care and exceptional customer experiences.Job SummaryWe are seeking a highly skilled and experienced Customer Experience Specialist / Dispatcher to join our team. As a key member of our dispatch operations, you will be responsible...


  • Jacksonville, Florida, United States AmeriPro EMS Full time

    Job Title: Customer Experience SpecialistAmeriPro Health is seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and support to our clients and patients.Key Responsibilities:Provide timely and effective customer service to clients and...

  • Team Lead

    3 weeks ago


    Jacksonville, Florida, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional customer service and ensuring the smooth operation of our store.Key ResponsibilitiesLead a team of associates in providing customer service and resolving member...


  • Jacksonville, Florida, United States Flightstar Corporation Full time

    **Job Summary**As a Customer Service Representative at Flightstar Corporation, you will play a critical role in ensuring that customer experience parameters are met for each account. This position reports to the Customer Experience Manager and is responsible for:Guaranteeing that customer experience parameters are met for each accountSupporting customer...


  • Jacksonville, Florida, United States AmeriPro EMS Full time

    Job Title: Customer Experience SpecialistJob Summary:AmeriPro Health is seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and support to our clients. You will work closely with our emergency response team to ensure that our clients...


  • Jacksonville, Florida, United States Papa John's - Jacksonville Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused team member to join our Papa John's team in Jacksonville. As a Food Service Team Member, you will be responsible for providing exceptional customer service, preparing high-quality food, and maintaining a clean and safe work environment.Key Responsibilities:Prepare and cook food to order,...

  • Team Lead

    4 weeks ago


    Jacksonville, Florida, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional customer service and ensuring a positive shopping experience for our members.Key ResponsibilitiesLead a team of associates in providing customer service and...


  • Jacksonville, Florida, United States AmeriPro EMS Full time

    Job Title: Customer Experience Specialist / DispatcherAmeriPro Health is seeking a highly skilled Customer Experience Specialist / Dispatcher to join our team. As a key member of our emergency response team, you will be responsible for providing exceptional customer service and dispatching emergency services to our patients.Key Responsibilities:Provide...


  • Jacksonville, Florida, United States JEA Full time

    Job DescriptionJEA is seeking a highly skilled and experienced Chief Customer Experience Officer to lead our customer-centric initiatives and foster a culture of excellence in customer experience.Key Responsibilities:Develop and implement a comprehensive customer experience strategy aligned with JEA's mission and objectives.Lead and inspire large, diverse...


  • Jacksonville, Florida, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at Marshalls. As a key member of our store team, you will be responsible for promoting an excellent customer experience, leading by example, and maintaining a clean and organized store.Key ResponsibilitiesCreate a positive internal and external...