Floor Lead
4 weeks ago
We are seeking a highly motivated and experienced Floor Lead to join our team at Sur La Table. As a key member of our store operations team, you will be responsible for inspiring customers on their culinary journey and supporting our General Manager or Store Manager in achieving sales goals.
Key Responsibilities:
- Contribute to a positive and inclusive store environment by supporting employee training and development.
- Model and hold employees accountable to exceptional customer service standards.
- Ensure all Sur La Table policies and standard operating procedures are communicated effectively to employees and consistently followed.
- Provide coaching and performance feedback to employees, and communicate performance issues directly to the General Manager or Store Manager.
- Support sales driving initiatives and create daily agendas to drive business results.
- Direct employees to ensure adequate merchandise stock levels, presentations, and visual standards are maintained.
- Stay informed by maintaining product knowledge and accessing available training resources.
- Ensure accurate timekeeping practices are in place and consistently followed.
- Complete and carry out inventory transactions, including receiving, MOS, and RARs.
- Ring employee transactions and demonstrate exceptional verbal and written communication skills.
Requirements:
- 1 year of retail sales and customer service experience, with prior experience as a Sur La Table Sales Associate preferred.
- 1 year of retail supervisory experience, preferred.
- Proficient in POS Systems and some experience with MS Office Suite (Outlook, Word, and Excel).
- May require Food Handlers Certification.
Core Competencies:
- Focus on the Customer: Inspire and delight customers.
- Be Genuine: Communicate respectfully, effectively, and sincerely.
- Make the Right Call: Blend knowledge, experience, wisdom, and decisive action.
- Take Ownership: Be committed, responsible, and provide solutions.
- Achieve Results: Meet and exceed goals and expectations.
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