Support Lead

1 month ago


Jacksonville, Florida, United States Five Below Full time
Job Title: Support Lead - Customer Experience

At Five Below, we're passionate about creating an amazing experience for our customers. As a Support Lead - Customer Experience, you'll play a key role in ensuring that every customer interaction is exceptional. Your primary responsibility will be to assist the Store Manager/Leader and Customer Service Manager in directing the Front End Lead(s) and sales associates while the Manager on Duty. You'll be responsible for all key functions of the store as directed, including ensuring that each guest has a fast, friendly, checkout experience.

Key Responsibilities:

  • Ensure all associates and managers are providing exceptional customer service
  • Responsible for achieving CSAT score goals provided by the District Manager
  • Lead Front End Operations, including training staff on the High Fives of Customer Service
  • Maintain store cleanliness, recovery, and readiness for customers at all times
  • Assist with Front End Operations, including cash handling procedures and register functions
  • Comply with Human Resources policies and procedures

Requirements:

  • High School Graduate or equivalent
  • Minimum 1 year of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task and maintain composure under pressure

About Five Below:

Five Below is an Equal Opportunity Employer. We're a dynamic and growing company that values our associates and strives to create a fun and inclusive work environment. If you're passionate about delivering exceptional customer service and leading a team, we'd love to hear from you



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