Client Engagement Representative

7 days ago


Lakewood, Washington, United States Emich Chevrolet Full time
Job Responsibilities
  • Answer inbound calls and text messages in a timely and effective manner to schedule appointments for customers within our shop capacity.
  • Maintain high levels of customer service and professionalism when interacting with clients, employees, and vendors through written, vocal, and electronic communication.
  • Develop and execute outbound internet and phone campaigns to drive sales and service goals.
  1. Maintain daily, weekly, and monthly sales and service forecasts to ensure accurate planning and resource allocation.
  2. Manage and track all leads, ensuring timely follow-ups to convert potential customers into valued clients.
  3. Oversee the day-to-day business operations of the business development center, working closely with executive and department managers to develop appointment setting strategies.


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