General Manager

5 hours ago


Plymouth Meeting, Pennsylvania, United States ESA Management, LLC Full time
Job Title: General Manager

Oversee the daily operations of a single property to ensure optimal performance and continuous improvement in key performance indicators (KPIs).

Key Responsibilities:
  • Coordinate and direct staff to achieve profitability, guest satisfaction, and efficiency.
  • Manage labor standards and property-level expenses to maximize flow-through to the bottom line profit.
  • Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
  • Participate in monthly inventory of supplies and equipment, ensuring purchases are within budget and by approved vendors.
  • Work with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives.
  • Identify and seek out potential business in the local market, maintaining relationships with local companies and key people to increase the company's visibility.
  • Promote 100% guest satisfaction throughout the property, ensuring all guest-related issues are resolved in a manner consistent with the company's goals and objectives.
  • Recruit qualified applicants, train employees in accordance with company standards, and communicate all policies and procedures to the entire staff.
  • Conduct regular meetings to provide various information, including company communications, policy reviews, local property activities, goals, etc.
  • Inspect and document repairs and cleanliness of the property with the Assistant General Manager to ensure optimum upkeep and repair, room cleanliness, and overall property appearance.
Requirements:
  • Minimum three years related hospitality management experience required; 4-year degree highly preferred.
  • Basic knowledge of computers and software, including ability to use email, word processing, and spreadsheet software.
  • Ability to organize multiple projects, manage and prioritize multiple tasks, and meet deadlines.
  • Ability to manage and direct a staff to perform daily job tasks.
Benefits:
  • Weekly Pay
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Care and Dependent Care Flexible Spending Accounts
  • Employer Paid Basic Life and AD&D Insurance
  • Employer Paid Long Term Disability
  • Optional Employee Paid - Voluntary Benefits Short-Term Disability
  • Buy-Up Long Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
  • 401(k) Savings Plan
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies

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