Customer Service Specialist

4 weeks ago


Grand Rapids, Michigan, United States Chow Hound Full time
About Chow Hound Pet Supplies

We are a pet care company that values and respects our employees. Our mission is to offer the best pet products possible, to help pet parents with any questions they may have, and to give back to the communities we serve.

We pride ourselves on providing the best customer service possible and our team members are there to make it happen. Because we believe in promoting from within as much as possible, there is always room for growth. Our employees also enjoy flexible scheduling and a supportive work environment.

Job Summary

We are seeking a friendly and customer-focused Pet Care Sales Associate to join our team. As a Pet Care Sales Associate, you will play a leading role in providing our guests with a positive experience. You will demonstrate good merchandising skills to keep the store as neat and presentable as possible.

You will work independently as well as with a team to help with retail store resets, building end caps, putting out stock from trucks, and rotating perishable goods. One of your favorite parts of the job is ensuring that all animals in our care are being taken care of properly, including being fed and watered. You will make sure their enclosures are clean and in compliance with our company standards.

Key Responsibilities
  • Provide excellent customer service to our guests
  • Demonstrate good merchandising skills to keep the store as neat and presentable as possible
  • Work independently as well as with a team to help with retail store resets, building end caps, putting out stock from trucks, and rotating perishable goods
  • Ensure that all animals in our care are being taken care of properly, including being fed and watered
  • Make sure their enclosures are clean and in compliance with our company standards
  • Efficiently operate the cash register, accurately entering sales information, receiving payments for products, and processing credit card transactions
Requirements
  • Ability to lift up to 50 pounds
  • Willingness to work indoors and outdoors


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