Customer Service Representative

5 days ago

Grand Rapids, Michigan, United States Lake Michigan Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Call Center Specialist to join our team at Lake Michigan Credit Union. As a Call Center Specialist, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Assist members with their telephone requests, answer questions about products and services, and resolve problems within your authority.
  • Identify opportunities to cross-sell products and services based on member needs and articulate the features and benefits of products to callers.
  • Collaborate with other departments to resolve member issues when necessary.
  • Prevent fraud by correctly identifying members using call identification procedures and report any suspicious activities or potential security breaches to the appropriate personnel.
  • Actively participate in employee-led coaching sessions with supervisors and take ownership of personal coaching goals.
About Our Team

Our Call Center is a dynamic and supportive team that is passionate about delivering exceptional service to our members. We empower our Specialists to be in charge of their development and provide ongoing training, development, support, and opportunities for growth and advancement.

What We Offer
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan with company match.
  • A competitive salary and opportunities for advancement and professional growth.
  • A fun and supportive work environment with a focus on teamwork and collaboration.
  • A paid 4-6 week training program to ensure that all Specialists are equipped with the knowledge and tools needed to meet their full potential.
Requirements

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

  • Customer Service Representative

    1 week ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Job OpportunityWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Triad Service Center in Grand Rapids, MI.This is a full-time position with a well-established company that is continuously growing. As a Customer Service Representative, you will be responsible for providing exceptional customer service, working...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Gordon Food Service Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Gordon Food Service. As a key member of our store team, you will be responsible for providing exceptional customer service, operating equipment, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    20 hours ago

    Grand Rapids, Michigan, United States Adecco US, Inc. Full time

    Customer Service Representative Job DescriptionAdecco is hiring for Customer Service Representative jobs in Seattle, Bellevue, Kent, Renton, Federal Way, and surrounding areas. As a Customer Service Representative, you will respond to customer inquiries via phone, email, and live chat in a timely and professional manner. You will assist customers with...

  • Customer Service Representative

    3 weeks ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Job OpportunityWe are seeking a highly skilled and motivated Service Assistant to join our team at Triad Service Center in Grand Rapids, MI. As a Service Assistant, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Discuss service, parts, and repair needs with techniciansWork through...

  • Customer Service Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Service Assistant OpportunityTriad Service Center, a leading provider of parts, warranty, maintenance, and service for commercial equipment, is seeking a skilled Service Assistant to join our team in Grand Rapids, MI. As a Service Assistant, you will play a critical role in delivering exceptional customer service, working closely with technicians, and...

  • Customer Service Representative

    3 weeks ago

    Grand Rapids, Michigan, United States Adecco US, Inc. Full time

    Customer Service Representative Job DescriptionAdecco US, Inc. is seeking a skilled Customer Service Representative to join our team in Seattle, Bellevue, Kent, Renton, Federal Way, and surrounding areas. As a Customer Service Representative, you will be responsible for providing exceptional customer service via phone, email, and live chat.Key...

  • Customer Service Representative

    2 weeks ago

    Grand Rapids, Michigan, United States FASTSIGNS #280601 Full time

    Customer Service Representative Job DescriptionFASTSIGNS #280601 is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the initial point of contact for current and prospective customers, providing exceptional service and support to ensure their needs are met.Key...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States GEODIS Group Full time

    **Job Summary:**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.**Key Responsibilities:**Respond to customer...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Arrow Staffing Full time

    Job SummaryArrow Staffing is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the plumbing supply industry.Key ResponsibilitiesCustomer Service: Provide professional customer service to clients via phone, email,...

  • Customer Service Representative

    1 day ago

    Grand Rapids, Michigan, United States Circle K Full time

    Circle K Job DescriptionAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. Your duties will include operating a cash register, handling customer transactions, and maintaining a clean and safe store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Grand Rapids, Michigan, United States Dairy Farmers of America Full time

    Customer Service Job Description **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at Dairy Farmers of America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our products and...

  • Customer Service Representative

    3 weeks ago

    Grand Rapids, Michigan, United States GEODIS Group Full time

    Job Title: Customer Service Representative**Job Summary:**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a...

  • Customer Service Representative

    3 weeks ago

    Grand Rapids, Michigan, United States Patterson Companies Full time

    Customer Service RepresentativeJob SummaryPatterson Companies is seeking a skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for responding to customer inquiries, resolving issues, and promoting our products.Key ResponsibilitiesRespond to customer inquiries in a...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Macatawa Bank Full time

    **Job Summary**The Customer Service Representative is a key role at Macatawa Bank, responsible for delivering exceptional customer experiences and providing expert support to our clients. As a Customer Service Representative, you will be the face of our bank, handling customer inquiries, resolving issues, and promoting our products and services.**Key...

  • Customer Service Representative

    3 weeks ago

    Grand Rapids, Michigan, United States Public Storage Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the...

  • Customer Service Representative

    1 week ago

    Grand Rapids, Michigan, United States SiteOne Services Full time

    Customer Sales & Service RepresentativeAt SiteOne Services, we're looking for a skilled Customer Sales & Service Representative to join our team. As a key member of our sales team, you'll be responsible for providing exceptional customer service and driving sales growth.Key Responsibilities:Assist customers with their questions and needs, either in person or...

  • Customer Service Representative

    6 days ago

    Grand Rapids, Michigan, United States Baudville Brands Full time

    About the OpportunityBaudville Brands is seeking a highly motivated and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    1 week ago

    Grand Rapids, Michigan, United States GLT Packaging Full time

    Job OverviewGLT Packaging is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Maintain strong relationships with...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Pep Boys Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, engaging with customers, and contributing to the growth of our organization.Key ResponsibilitiesProvide first-class customer...