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Customer Service Representative

2 months ago

Detroit, Michigan, United States Enterprise Holdings Full time
{"h1": "Rental Return Agent", "p": "We are seeking a highly skilled and customer-focused Rental Return Agent to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional service to our customers during the rental return process.

Your primary responsibilities will include greeting customers, reviewing rental changes, and ensuring customer satisfaction. You will also be responsible for accurately completing rental transactions, reviewing vehicle condition, and providing information to customers regarding transportation to the airport terminal.

In addition to your excellent customer service skills, you will need to have a valid driver's license with no more than 2 moving violations within the last 3 years and be able to work outdoors in the elements with long periods of standing.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

**Responsibilities:**

* Greet customers as they arrive to return their rental
* Review rental changes and provide an accurate receipt to customer
* Accurately complete rental transaction and ensure customer satisfaction
* Review vehicle for damage
* Assist in keeping lot organized for ease of access and traffic flow

**Qualifications:**

* Must be at least 18 years old
* High School Diploma or G.E.D. required
* Minimum of 6 months customer service experience
* Must have a valid driver's license with no more than 2 moving violations within the last 3 years
* No drug or alcohol related convictions on driving record in the last 5 years
* Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
* Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
* Must be able to work varying shifts, including morning, evenings, nights, weekends and holidays

**What We Offer:**

* Competitive hourly rate
* Bonus incentives
* Full benefits package
* Paid time off

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

**Equal Opportunity Employer/Disability/Veterans**

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

**How to Apply:**

If you are interested in this exciting opportunity, please submit your application through our website. We look forward to hearing from you

**Note:**

Please note that this job description is subject to change and may not include all the responsibilities and qualifications required for the role.

**Language:**

English

**Location:**

DTW Airport - 338 Lucas Dr. Detroit Romulus area

**Job Type:**

Full-time

**Salary:**

$17/hour plus bonus incentives

**Benefits:**

Full benefits package

**Schedule:**

Varying shifts, including morning, evenings, nights, weekends and holidays

**Work Environment:**

Outdoor work environment (parking lot and garage)

**Physical Requirements:**

Long periods of standing

**Education:**

High School Diploma or G.E.D.

**Experience:**

Minimum of 6 months customer service experience

**License/Certification:**

Valid driver's license with no more than 2 moving violations within the last 3 years

**Work Authorization:**

Authorized to work in the U.S.

**Sponsorship:**

No work authorization sponsorship required

**Equal Opportunity Employer:**

Yes

**Disability:**

Yes

**Veterans:**

Yes

**Language:**

English

**Location:**

DTW Airport - 338 Lucas Dr. Detroit Romulus area

**Job Type:**

Full-time

**Salary:**

$17/hour plus bonus incentives

**Benefits:**

Full benefits package

**Schedule:**

Varying shifts, including morning, evenings, nights, weekends and holidays

**Work Environment:**

Outdoor work environment (parking lot and garage)

**Physical Requirements:**

Long periods of standing

**Education:**

High School Diploma or G.E.D.

**Experience:**

Minimum of 6 months customer service experience

**License/Certification:**

Valid driver's license with no more than 2 moving violations within the last 3 years

**Work Authorization:**

Authorized to work in the U.S.

**Sponsorship:**

No work authorization sponsorship required

**Equal Opportunity Employer:**

Yes

**Disability:**

Yes

**Veterans:**

Yes