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Client Relations Representative

2 months ago

San Diego, California, United States Third Party CS Full time


The Client Support Specialist will be tasked with addressing client inquiries, delivering product details, and assisting customers by being knowledgeable, compassionate, and eager to swiftly resolve any issues. A willingness to listen, learn, and address any client concerns is essential.

Key Responsibilities
  • Exceptional customer service and focus; capability to evaluate clients' needs and provide accurate answers, guidance, troubleshooting, or methods for a satisfactory customer experience.
  • Handle and manage incoming communications via calls, emails, chats, and/or interactive voice response systems.
  • Ability to learn and adhere to all customer service protocols and guidelines.
  • Aim to meet and exceed individual and team performance targets.
  • Document, organize, and maintain records of customer interactions and account modifications.
  • Capable of upselling when necessary.
  • Schedule follow-up calls and appointments to address customer requirements.
Qualifications
  • Prior experience in customer support, client services, sales, or a similar domain.
  • Strong communication skills over the phone and other communication channels.
  • Basic computer proficiency and experience.
  • Able to manage multiple tasks simultaneously.
  • Excellent time management and prioritization abilities.
  • Active listening skills to convey information and address inquiries or concerns.
  • Customer-oriented approach for a positive experience and resolution.
  • Comprehensive health insurance (including dental and vision).
  • Robust retirement plan.
  • Significant opportunities for advancement into other roles and management.
  • Flexible working hours.
  • Remote work options available.
Perks
  • Comprehensive health insurance (including dental and vision).
  • Robust retirement plan.
  • Significant opportunities for advancement into other roles and management.
  • Flexible working hours.
  • Remote work options available.