Customer Service Coordinator

2 days ago


Albuquerque, New Mexico, United States Emser Tile Full time

Job Title: Customer Service Coordinator

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About Us: Emser Tile is a leading manufacturer of tile and natural stone products. We are seeking a highly skilled Customer Service Coordinator to join our team in Albuquerque, NM.

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Job Description: As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and supporting the day-to-day operations of our branch. This includes greeting customers warmly, building relationships with contractors, and resolving customer complaints via phone, email, mail, or social media.

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Key Responsibilities:

  • Assist in the day-to-day functioning of the branch.
  • Greet customers warmly and ascertain the reason for their visit.
  • Build relationships with contractors and vendors.
  • Answer all calls to the branch promptly and assist accordingly.
  • Direct customers to the appropriate team member.
  • Use telephones to reach out to customers and verify order and account information.
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Requirements:

  • Minimum 2 years of experience providing operations, sales, and customer service support in a sales, retail, or distribution environment.
  • Detail-oriented and self-starter.
  • Ability to maintain a professional work environment at all times.
  • Excellent interpersonal communication skills.
  • High school diploma, general education degree, or equivalent.
  • Ability to flex into the warehouse as needed by the Operations Team.
  • Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
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Estimated Salary: $50,000 per year.

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Bonuses: Eligible for performance-based bonuses up to 10% of annual salary.



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