Customer Service Coordinator
2 days ago
Job Title: Customer Service Coordinator
">About Us: Emser Tile is a leading manufacturer of tile and natural stone products. We are seeking a highly skilled Customer Service Coordinator to join our team in Albuquerque, NM.
">Job Description: As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and supporting the day-to-day operations of our branch. This includes greeting customers warmly, building relationships with contractors, and resolving customer complaints via phone, email, mail, or social media.
">Key Responsibilities:
- Assist in the day-to-day functioning of the branch.
- Greet customers warmly and ascertain the reason for their visit.
- Build relationships with contractors and vendors.
- Answer all calls to the branch promptly and assist accordingly.
- Direct customers to the appropriate team member.
- Use telephones to reach out to customers and verify order and account information.
Requirements:
- Minimum 2 years of experience providing operations, sales, and customer service support in a sales, retail, or distribution environment.
- Detail-oriented and self-starter.
- Ability to maintain a professional work environment at all times.
- Excellent interpersonal communication skills.
- High school diploma, general education degree, or equivalent.
- Ability to flex into the warehouse as needed by the Operations Team.
- Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
Estimated Salary: $50,000 per year.
">Bonuses: Eligible for performance-based bonuses up to 10% of annual salary.
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