Network Support Associate

6 days ago


Kenosha, Wisconsin, United States Snap-on Full time

About the Job

We are seeking a skilled IT Service Representative to join our team at Snap-on. In this role, you will be responsible for providing technical support to our end-users over the phone. This is a great opportunity to work with a reputable company and gain valuable experience in the field.

Key Responsibilities

Your key responsibilities will include:

  • Providing technical support for end-users on various applications.
  • Resolving Level 1 support issues, including application and connectivity problems.
  • Handling support calls from employees of Snap-on and Snap-on Franchisees.
  • Engaging or escalating complex issues to internal Snap-on resources.

Requirements

To be successful in this role, you will need:

  • Strong technical skills, including experience with network wireless cards, software firewalls, and synchronization utilities.
  • Excellent communication and problem-solving skills.
  • A basic understanding of web technologies and MS Office applications.
  • Flexibility to work a rotating schedule, including evenings and weekends.

Salary Range

The estimated salary range for this role is $55,000 - $70,000 per year, based on experience.



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