Network Support Associate
6 days ago
About the Job
We are seeking a skilled IT Service Representative to join our team at Snap-on. In this role, you will be responsible for providing technical support to our end-users over the phone. This is a great opportunity to work with a reputable company and gain valuable experience in the field.
Key Responsibilities
Your key responsibilities will include:
- Providing technical support for end-users on various applications.
- Resolving Level 1 support issues, including application and connectivity problems.
- Handling support calls from employees of Snap-on and Snap-on Franchisees.
- Engaging or escalating complex issues to internal Snap-on resources.
Requirements
To be successful in this role, you will need:
- Strong technical skills, including experience with network wireless cards, software firewalls, and synchronization utilities.
- Excellent communication and problem-solving skills.
- A basic understanding of web technologies and MS Office applications.
- Flexibility to work a rotating schedule, including evenings and weekends.
Salary Range
The estimated salary range for this role is $55,000 - $70,000 per year, based on experience.
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