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Technical Support Specialist

3 weeks ago

Kenosha, Wisconsin, United States Snap-on Full time

About Snap-on

Snap-on Incorporated is a leading manufacturer of high-performance tools and equipment for professionals in the automotive repair, aerospace, and construction industries. Headquartered in Kenosha, Wisconsin, we are dedicated to delivering innovative solutions that enhance our customers' productivity and efficiency.

Job Description

We are seeking a skilled Service Support Specialist I to join our IT Department. As a key member of our team, you will provide technical support for end-users on various applications via phone calls. This is a temp-to-hire role in our technical call center, where you will handle support calls from employees of Snap-on and Snap-on Franchisees. Your responsibilities will include resolving Level 1 support issues, troubleshooting application and connectivity problems, mail issues, etc. When faced with complex issues, you will engage or escalate to internal Snap-on resources as necessary.

Required Skills and Qualifications

To succeed in this role, you must have:

  • The ability to install and troubleshoot network wireless cards from multiple vendors.
  • Excellent communication, organization, and documentation skills.
  • Able to understand software firewalls and configuration.
  • Knowledge of web technologies.
  • Ability to troubleshoot moderate PC problems.
  • Basic understanding of synchronization utilities and remote assistance tools such as GoToAssist or GoToMyPC.
  • Familiarity with MS Office applications, Windows 10, and IE/Chrome/Firefox.
  • Experience working a flexible schedule (coverage ranging between 7:00am - 9:00pm with the ability to rotate late shifts).

Estimated Salary Range

$45,000 - $60,000 per year, based on experience.