Technical Support Engineer
3 weeks ago
We are seeking a highly skilled Technical Support Engineer to join our team. The estimated salary for this position is $65,000 - $90,000 per year.
Key Responsibilities:- Ensure seamless operation of computer networks, servers, and workstations by providing expert technical support.
- Analyze and resolve complex technical issues for clients through various channels, including phone, in-person, and electronic communication.
- Maintain and improve hardware and software systems to optimize performance and efficiency.
- Monitor and track customer issues to ensure prompt resolution and high levels of satisfaction.
- Minimum three years of experience in IT (Networking/Server and Workstation) and customer service.
- Demonstrated ability to establish strong relationships with clients and provide exceptional communication skills.
- Excellent problem-solving and critical thinking skills to troubleshoot complex technical issues.
- Professional demeanor and interpersonal skills to interact effectively with clients and colleagues.
What We Offer
- A competitive compensation package and comprehensive benefits.
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