Customer Service Representative
2 weeks ago
We are a leading provider of military housing solutions, dedicated to serving those who serve our country. Our mission is to provide comfortable, well-maintained homes in inviting communities across the United States.
Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our community team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.
Key Responsibilities- Assist prospective residents with information regarding their lease, the community, and the move-in process.
- Prepare lease documents for residents as part of the move-in process (pets, allotments, etc.).
- Ensure all lease paperwork is completed and entered into the system.
- Respond to and manage resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
- Support residents during the move-out process, which may include notice to vacate and resident transfers.
- Manage resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.
- May perform post-turn unit inspections and complete move-in inventory inspections with new residents.
- Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.
- Responsible for lease renewal notification and timely resident notice to renew or vacate.
- Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
- Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.
- Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
- Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.
- Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).
- Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
- Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).
- May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.
- Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.
- Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.
- Position requires 6 months+ of residential property management or customer service role preferred.
- Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
- Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.
- Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
- Must possess a positive and professional demeanor in all interactions, under all circumstances.
- Ability to operate a motor vehicle (valid license required).
- Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
- Medical/Dental/Vision Insurance*
- Life and AD&D Insurance
- 401k Retirement Plan w/company match
- Employee Stock Ownership plan
- Incentive Bonus Program
- 10 Paid Holidays per year
- 40 hours Paid Sick Leave per year
- 80 hours Paid Vacation per year
- * Medical/Dental/Vision insurance eligible after 30 days of full-time employment.
- Vacation and sick time are based on the employee's hire date.
- Pay Range $ $24.00 hourly plus bonus
-
Customer Service Representative
7 days ago
Washington, United States Metropitan Police Service Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Metropolitan Police Department, you will be responsible for providing exceptional service to the public, employees, and law enforcement officials.Key ResponsibilitiesWelcome and greet visitors to the...
-
Customer Service Representative
7 days ago
Tacoma, Washington, United States SeaMar Community Health Centers Full timeJob Title: Customer Service RepresentativeSea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Tacoma, WA.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with diverse populations. As a Customer Service...
-
Customer Service Representative
4 days ago
Tacoma, Washington, United States SeaMar Community Health Centers Full timeJob Title: Customer Service RepresentativeSea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Tacoma, WA.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with diverse populations. As a Customer Service...
-
Customer Service Representative
6 days ago
Tacoma, Washington, United States Sea Mar Community Health Centers Full timeJob Title: Customer Service RepresentativeSea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our Managed Care Department in Tacoma, WA.Job Summary:The Customer Service Representative will serve as a primary liaison between clients and the clinic, focusing on alleviating barriers to...
-
Customer Service Representative
5 days ago
Tacoma, Washington, United States Sea Mar Community Health Centers Full timeJob Title: Customer Service RepresentativeSea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our Managed Care Department in Tacoma, WA.Job Summary:The Customer Service Representative will serve as a primary liaison between clients and the clinic, focusing on alleviating barriers to...
-
Customer Service Representative
2 weeks ago
Tacoma, Washington, United States Staff My Agency Full timeCustomer Service Representative OpportunityWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Staff My Agency. As a Licensed Insurance Professional, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Establish and maintain strong customer...
-
Customer Service Representative
6 days ago
Tacoma, Washington, United States Sea Mar Community Health Centers Full timeJob Title: Customer Service RepresentativeSea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Tacoma, WA.Job Summary:The Customer Service Representative will serve as a primary liaison between clients and our clinic, focusing on alleviating barriers to service and helping...
-
Customer Service Representative
2 days ago
Tacoma, Washington, United States SeaMar Community Health Centers Full timeJob Title: Customer Service RepresentativeSea Mar Community Health Centers is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a critical part in ensuring that our patients receive the highest level of care and service.Key Responsibilities:Provide exceptional...
-
Customer Service Representative
3 weeks ago
Tacoma, Washington, United States Liberty Military Housing Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our residential property management team, you will be responsible for providing exceptional service to our residents, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAssist...
-
Customer Service Representative
3 weeks ago
Tacoma, Washington, United States Enviri Corporation Full timeJob Description**Job Title:** Customer Service Representative**Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at Enviri Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their waste disposal needs are met in accordance...
-
Customer Service Representative
2 weeks ago
Tacoma, Washington, United States Amtrak Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our station staff, you will be responsible for providing exceptional service to our passengers, ensuring their safety and comfort throughout their journey.Key ResponsibilitiesCustomer Service: Greet and...
-
Customer Service Representative
3 weeks ago
Tacoma, Washington, United States Find Next Hire Full timeJob DescriptionWe are seeking a highly skilled and customer-focused individual to join our team at Find Next Hire as a Customer Service Representative.About the RoleAs a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and retention. You will serve as the primary point of contact for customers, addressing their...
-
Customer Service Representative
2 weeks ago
Tacoma, Washington, United States U-Haul Full timeCustomer Service RepresentativeU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers...
-
Customer Service Representative
3 days ago
Tacoma, Washington, United States Amtrak Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our station team, you will be responsible for providing exceptional service to our passengers, ensuring their safety and comfort, and resolving any issues that may arise.Key ResponsibilitiesProvide excellent...
-
Customer Service Representative
1 day ago
Tacoma, Washington, United States Amtrak Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our station team, you will be responsible for providing exceptional service to our passengers, ensuring their safety and comfort throughout their journey.Key ResponsibilitiesProvide assistance to customers...
-
Customer Service Representative
4 weeks ago
Tacoma, United States Uline Full timeCustomer Service Representative Washington Branch Pay: From $22 to $26 per hour Location: 3131 Hogum Bay Road NE, Lacey, WA 98516 - Just a 30-minute drive to Lacey from Tacoma! Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company...
-
Customer Service Representative
4 weeks ago
Tacoma, United States Uline Full timeCustomer Service Representative Washington Branch Pay: From $22 to $26 per hour Location: 3131 Hogum Bay Road NE, Lacey, WA 98516 - Just a 30-minute drive to Lacey from Tacoma! Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company...
-
Customer Service Representative
2 days ago
Tacoma, Washington, United States FastSigns Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at FASTSIGNS. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesBuild and maintain strong relationships with clients through effective communication and...
-
Customer Service Representative
4 weeks ago
Tacoma, United States U-Haul Full timeCompensation Range: $16.28 to $26.00 Hourly Location: 6402-6442 S Yakima Ave, Tacoma, Washington 98408 United States of America must have a valid drivers license starting pay $1 Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service...
-
Customer Service Representative
2 days ago
Tacoma, Washington, United States Stella-Jones Full timeJob Title: B2B Customer Service RepresentativeStella-Jones is a leading manufacturer of industrial pressure-treated wood products, serving the vital infrastructure needs of North America. We are seeking a highly skilled B2B Customer Service Representative to join our team.Job Summary:The successful candidate will provide exceptional customer service to our...
