Business Operations Manager

7 days ago

Washington, Washington, D.C., United States Eliassen Group Full time
About the Role

We are seeking a seasoned Business Operations Manager to lead our Enterprise Services team. In this role, you will drive efficiency and productivity across organizational processes, ensuring seamless delivery of end-user services and infrastructure operations.

Key Responsibilities:
  • Provide technical leadership on enterprise tasks and technology assignments, supervising operations within Infrastructure and End User Operations.
  • Serve as focal point for concerns, establishing goals and plans that meet project objectives.
  • Ensure timely process control, recognition, research, and escalation of problems to relevant parties.
Requirements:
  • Minimum 5 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
  • Management of program/enterprise-sized environment with multiple teams and personnel totaling near 100 individuals.
  • Ability to work independently and manage multiple demands on time in a hybrid-environment.
  • Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.
  • Strong collaboration skills using a solutions- and customer-service-oriented approach.
  • Possesses strong business acumen; understands Government contracts and financial impacts of hiring/resourcing decisions.
What We Offer:

A competitive salary range of $160,000 to $171,000 per year, with a potential base salary increase upon conversion to Direct FTE.

The opportunity to work in a dynamic, hybrid environment with a mix of onsite and remote work arrangements.

Ongoing professional development and growth opportunities in a rapidly evolving industry.

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