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Low Voltage Systems Technician
2 months ago
Position Overview
The Field Service Technician II is essential in diagnosing, maintaining, and repairing low voltage systems, which encompass network infrastructure, surveillance equipment, servers, NVRs, access control systems, and audio-visual technologies. This role reports to the Service Manager and requires a proactive individual with outstanding technical skills in low voltage systems and a strong dedication to exceptional customer service.
Additionally, the Field Service Technician II serves as a mentor for the Field Service Technician I, offering guidance and support to facilitate their professional growth. Participation in the on-call service program is a vital aspect of this position.
Key Responsibilities
- Safety & Site Preparation: Perform pre-work site evaluations and safety inspections to guarantee a secure working environment.
- Customer Service Excellence: Deliver outstanding customer service, consistently upholding the highest standards of service and client satisfaction.
- Field Leadership: Set an example for Field Service Technician I employees, ensuring efficient and effective resolution of service challenges.
- Project Execution: Carry out job plans with an emphasis on quality assurance and safety compliance, ensuring project completion aligns with company standards.
- Autonomous Field Operations: Operate independently in the field, making informed decisions to address technical issues on-site.
- Technical Troubleshooting: Diagnose, service, and repair low voltage systems in commercial and enterprise settings, ensuring all repairs comply with company and industry standards.
- Testing & Documentation: Conduct on-site testing of all repairs in accordance with Service Operations and Engineering policies. Accurately document all work performed, including notes, photographs, and communications, in online ticketing systems and timecards.
- On-Call Rotation: Engage in the on-call rotation, providing emergency after-hours service as necessary.
- Vehicle Maintenance: Uphold the company-issued vehicle in accordance with company standards, ensuring it remains in optimal condition.
- Professional Conduct: Maintain a professional appearance and demeanor at all times, positively representing the company in all interactions.
- Continuous Improvement: Offer feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations.
- Communication: Proactively communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers.
- Additional Duties: Perform other related services as required on-site, demonstrating flexibility to adapt to changing job demands.
Qualifications
- Experience: 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling.
- Technical Knowledge: Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies.
- Industry Expertise: Familiarity with industry-standard tools, equipment, and test devices, such as Fluke testers, meters, and OTDR.
- Security Background: Preferred candidates will have a robust background in physical security systems.
- Mechanical Aptitude: Strong mechanical aptitude with proven troubleshooting skills, particularly in relay logic and system diagnostics.
Desired Certifications & Training
- Genetec
- Software House
- Lenel
- Feenics
- Milestone
- Avigilon
- Crestron
Skill Requirements
- Flexibility: Willingness to work overtime as needed to meet construction and service schedules.
- On-Call Capability: Ability to support 24/7 client SLAs and respond to emergencies when required.
- Travel: Willingness to travel at least 60% of the time within the designated service market, with occasional out-of-town travel up to 20%.
- Technical Proficiency: Competent in using computers and industry-specific software.
- Physical Requirements: Ability to handle physical workloads, including lifting and carrying up to 50 lbs, and the ability to walk, sit, and stand for extended periods.
- Driving Record: Must possess a clean driving record and hold a current state driver's license.
Company Overview
Premise One, LLC is a comprehensive technology firm located in the Phoenix metro area, providing services to clients across the United States. We specialize in low voltage products and services, ranging from telecommunications and network infrastructure to audio-visual installations and complete security solutions. Our clientele spans various sectors, including finance, government, education, data centers, healthcare, distribution, corrections, and retail.
We believe that exceptional companies are built around exceptional people. Our goal is to excel in the low voltage industry by attracting and retaining top talent and empowering our team members to deliver innovative products and services that align with customer business value. At Premise One, repeat customers are our foundation, quality is our hallmark, and complete customer satisfaction is our legacy for over 30 years.
