Transformational IT Workflow Expert
5 days ago
Servicenow, a global market leader, brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.
Salary$140,000 - $180,000 per year, depending on experience.
Job DescriptionThe Customer Outcomes team at Servicenow works with customers to drive consumption, adoption, and customer satisfaction by providing prescriptive guidance. As part of this team, you will work with customers to help them grow their business on the Servicenow platform.
Key Responsibilities- Be the technical expert in configuring Strategic Portfolio Management using Servicenow best practices.
- Support engagements efforts for SPM specific process definition, re-engineering, improvement, and gap analysis during workshops with key customer sponsors and stakeholders.
- Advise customers on how to improve their IT processes using the Servicenow SPM Solution's standard capabilities.
- Lead customer design workshops focused on Servicenow Platform and SPM Solution technology.
- Draft user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
- Provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement.
- 8+ years experience as part of a professional services organization; or equivalent education/experience.
- At least 5 years of configuration/development experience for complex, highly-capable technologies.
- Demonstrated ability to influence and consult in a customer organization.
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.).
- Strong understanding of leading IT and related systems and tools.
Servicenow offers a competitive salary, comprehensive benefits package, and opportunities for growth and development.
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