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Client Success Manager

2 months ago

Greenville, South Carolina, United States The brand Leader Full time
Position Overview

Salary: Commensurate with Experience

The Brand Leader, recognized as one of the best workplaces, is seeking a dedicated Account Manager to enhance our Client Services team. This role is pivotal in managing daily agency operations for our clients, ensuring the success of their marketing initiatives, which may encompass branding campaigns, media strategies, and digital projects.

The Account Manager will be instrumental in fostering effective communication and robust relationships with both clients and internal teams. Utilizing analytical abilities and creative problem-solving skills, the individual will proactively address complex marketing challenges and strive to surpass client expectations.

Key Responsibilities:

  • Serve as the primary liaison for client inquiries and requirements.
  • Provide strategic oversight for all projects undertaken.
  • Collaborate with external and internal teams to formulate marketing strategies and monitor performance metrics.
  • Facilitate weekly performance discussions and quarterly evaluations with clients.
  • Work alongside senior account members to devise and present tailored strategies for specific projects.
  • Promote an integrated approach across all initiatives to maximize agency capabilities.
  • Draft and present creative briefs for projects, identifying and managing essential deliverables.
  • Assess and critique creative outputs to ensure alignment with brand objectives and quality standards.
  • Maintain a comprehensive understanding of industry trends to enhance client deliverables.
  • Establish the agency as a trusted partner in marketing for clients.

Preferred Qualifications:

  • Bachelor's degree required.
  • 2-3 years of experience in account management within an agency setting.
  • Ability to thrive in a dynamic, deadline-oriented environment.
  • Strong written and verbal communication skills.
  • Proven industry knowledge and expertise.
  • Demonstrated intellectual curiosity and adaptability in the evolving field of Online Marketing.
  • Effective problem-solving and project management capabilities.
  • Bonus Points for having a sense of humor and a love for dogs.

Benefits:

  • Comprehensive medical, dental, and vision coverage.
  • Flexible scheduling and unlimited vacation after an initial period.
  • Retirement plan with employer matching contributions.
  • Regular team-building events and a supportive work culture.
  • Access to professional development opportunities.
  • Complimentary snacks and beverages in the office.

About The Brand Leader:

With over two decades of experience, The Brand Leader has been at the forefront of developing and managing national brands. Our commitment to a family-oriented work environment has earned us numerous accolades as a top workplace. We prioritize employee well-being and offer a range of benefits to support our team members.

Equal Opportunity Employer:

The Brand Leader is committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and will provide accommodations during the recruitment process upon request.