Service Transition Specialist
2 weeks ago
The Urbana Autopark is seeking a dedicated Service Transition Specialist. This role presents a unique opportunity within a dynamic and expanding sector.
As a Service Transition Specialist, your primary responsibility will be to facilitate the conversion of service clients into the sales pipeline by actively identifying and arranging appraisals for eligible service patrons.
While you will not be finalizing sales, you will play a crucial role in assisting Sales Consultants throughout the sales journey.
This is a chance to become part of a prominent automotive dealership group, recognized nationally for its success and growth potential.
What We Provide:
- Competitive compensation structures
- Family-owned and operated for over 90 years
- Comprehensive Medical, Dental, and Vision Insurance
- 401K plan and additional perks
- Paid time off and vacation
- Extensive training programs
- Discounts on various products, services, and vehicles
- Exceptional career advancement opportunities
Key Responsibilities:
- Welcome service customers throughout the day, engaging with them to foster relationships.
- Present tailored offers to customers eligible for vehicle upgrades, clearly outlining the benefits of transitioning to a new vehicle, including savings on payments, improved fuel efficiency, and enhanced warranties.
- Connect interested customers with the appropriate sales representatives for further discussions.
- Support sales associates during the sales process as required.- Follow up with customers you were unable to meet in person, scheduling reminders based on the outcomes of your conversations.
- Reach out to customers regarding lower payment options or upcoming lease expirations, utilizing provided phone scripts as necessary.
- Prepare for customer service appointments by contacting service clients the day prior, ensuring they are informed and ready for their visit.
Qualifications:
- Minimum of 1 year of sales experience preferred
- Strong verbal and written communication skills
- Excellent time management and organizational abilities
- Proven customer service expertise
- Ability to manage customer objections effectively
- Goal-oriented and self-motivated
- Valid driver's license with a clean driving record
- Must be at least 18 years of age to comply with company policies
We are committed to equal opportunity employment and uphold a workplace free from discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
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