Deposit Operations Process Manager
1 week ago
At Northwest Bank, we are seeking a highly skilled Deposit Operations Process Manager to join our team. This role will be responsible for managing the deposit operations process, including escrow, Homeowner Association (HOA), and controlled accounts.
The ideal candidate will have a strong background in banking and experience in process management. They will be responsible for building and managing controls, reporting, and monitoring of the Bank's complex deposit account portfolio.
The successful candidate will have excellent communication and technical writing skills, with the ability to convey complex information in a clear and concise manner. They will also have strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
Key Responsibilities:
- Manage the deposit operations process, including escrow, HOA, and controlled accounts.
- Build and manage controls, reporting, and monitoring of the Bank's complex deposit account portfolio.
- Develop and implement process improvements to maximize efficiency and minimize risk.
- Collaborate with the Chief Banking Officer and Regional Customer Service Manager to implement process changes.
- Provide subject matter expertise for complex and specialized deposit accounts.
Requirements:
- Bachelor's degree in business or finance, or equivalent work experience.
- 7 years prior banking experience with at least 5 years developing, managing, and leading process change.
- Thorough knowledge and experience of banking treasury management and new account processes, compliance, regulations, policies, and procedures.
- Strong customer service skills.
- Excellent communication and technical writing skills.
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