Customer Service Representative

2 weeks ago


Webster, Texas, United States A. D. Susman Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at A. D. Susman. As a key member of our sales team, you will be responsible for generating sales quotes, tracking status, and responding to customer inquiries.

Key Responsibilities:

  • Generate sales quotes for customers based on sales and engineering price, lead time, and technical specification.
  • Follow up and track status of open quotes through sales cycle via telephone, email, and scheduling external sales team to onsite visits.
  • Notify and respond to customer inquiries and the status of their orders.
  • Present reports on sales activities, including quotes generated, won, and lost.
  • Respond to customer praises and concerns.

Objectives:

  • Ensure timely response to customer product sales inquiries through quote generation.
  • Ensure timely response to customers on the status of their purchase orders.
  • Communicate any changes or factors learned that may influence the buying decision of a customer.
  • Notify customers of any factors that may improve, delay, or affect the required outcome of their purchase order.

Requirements:

  • High School Diploma
  • Positive, upbeat, patient, and proactive attitude
  • Microsoft Office Suite knowledge
  • Read and perform math at a high school level (addition, subtraction, multiplication, division, percentages, and fractions)
  • Speak, write, and communicate articulately
  • 3 years in a customer service role

A. D. Susman is an equal opportunity employer.



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