Patient Services Representative

2 weeks ago


Webster, Texas, United States US Fertility Full time
{"title": "Patient Services Representative", "subtitle": "Make a Difference in People's Lives", "content": "

At US Fertility, we're committed to delivering exceptional patient care and making a difference in people's lives. As a Patient Services Representative, you'll play a vital role in our team, collaborating with physicians, medical providers, and patients to provide expert care and service for fertility treatments.



**Key Responsibilities:**

  • Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
  • Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
  • Schedule appointments
  • Address customer/patient issues and ensure effective short-term and long-term resolution
  • Provide timely feedback to the practice regarding service failures or patient concerns
  • Consult with patients regarding their benefits, coverage, and financial options
  • Greet patients and visitors to the office and provide a high level of customer service



**What We Offer:**

  • Competitive pay + bonus
  • Comprehensive training
  • Medical, dental, vision, and 401(k) matching
  • Generous paid time off and holidays
  • Retirement plan
  • Tuition assistance
  • Ability to make an impact in the communities we serve



**Our Core Values:**

At US Fertility, we promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do.

"}

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