Patient Services Representative
2 weeks ago
At US Fertility, we're committed to delivering exceptional patient care and making a difference in people's lives. As a Patient Services Representative, you'll play a vital role in our team, collaborating with physicians, medical providers, and patients to provide expert care and service for fertility treatments.
**Key Responsibilities:**
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and ensure effective short-term and long-term resolution
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage, and financial options
- Greet patients and visitors to the office and provide a high level of customer service
**What We Offer:**
- Competitive pay + bonus
- Comprehensive training
- Medical, dental, vision, and 401(k) matching
- Generous paid time off and holidays
- Retirement plan
- Tuition assistance
- Ability to make an impact in the communities we serve
**Our Core Values:**
At US Fertility, we promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do.
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