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Automation Field Service Specialist

2 months ago

Boston, Massachusetts, United States Amada America, Inc. Full time
Job Overview

The role involves providing exceptional support to clients utilizing Amada Automation Systems, which encompasses core machinery. Responsibilities include installation, maintenance, operational training, and software instruction.


Key Responsibilities:
  • Expertise in diagnosing and resolving issues related to mechanical, hydraulic, pneumatic, electrical, and control systems, including networking.
  • Ability to accurately interpret layout diagrams and blueprints for equipment installation.
  • Completion of daily service reports and weekly expense documentation.
  • Effective communication skills in English.
  • Strong customer service skills with a focus on follow-up.
  • Overseeing the complete equipment installation process at client locations, which may involve physical tasks such as using hand tools and maneuvering in various positions.
  • Providing training on operation, applications, software, and part programming.
  • Utilization of Amada applications software for line control and part programming.
  • Regular travel within designated regions.
  • Capability to lift weights up to 50 lbs.

Additional Responsibilities:
  • Proficiency in Spanish is a plus.

Reporting Structure:

This position reports directly to the Regional Service Manager.


Qualifications:

A Bachelor's degree in Electronics or a minimum of an Associate's degree with relevant experience is preferred.


Skills Required:
  • Ability to analyze and repair various systems including mechanical, hydraulic, pneumatic, optical, and electrical.
  • Proficient in using hand tools, Volt/Ohm meters, and oscilloscopes.
  • Familiarity with computers and Windows operating systems.
  • Competence in reading and interpreting mechanical and electrical schematics.
  • Commitment to providing comprehensive service and support throughout the customer’s experience with the machinery.

Compensation:

Hourly rate: $30.00


Travel Requirements:

Routine travel within assigned territories, with occasional overnight stays.


Physical Requirements:

Average lifting requirement: 50 lbs, with daily frequency.