Restaurant Operations Manager

1 month ago


Vallejo, California, United States El Pollo Loco Full time
Assistant Manager Job Summary:

As a key member of our restaurant team, the Assistant Manager plays a vital role in ensuring the smooth operation of our business. This includes leading a team, managing daily operations, and maintaining high standards of customer service.

Key Responsibilities:
  • Ensure the restaurant operates in compliance with brand and company standards during assigned shifts, adhering to opening and closing procedures.
  • Maintain food safety and sanitation processes, adhering to state, county, and company procedures.
  • Assess food products for quality, proper preparation, and portioning to control costs.
  • Train and develop team members, following individual development plans set by the General Manager.
  • Monitor guest service and resolve complaints, coaching team members to ensure exceptional customer experiences.
  • Manage cash controls and cash security during assigned shifts.
  • Contribute to controlling and managing costs on the Profit and Loss statement.
  • Recruit and interview candidates, assist with onboarding, and perform administrative duties under the General Manager's direction.
  • Ensure company safety programs are followed to maintain a safe environment for guests and team members.
Requirements:
  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • Must be able to speak, read, and write in English, with a second language a plus.
  • ServSafe Certification is required.
  • Basic computer, math, and communication skills are necessary.
  • Minimum of one year of restaurant supervision experience is required.

We are a licensed El Pollo Loco Franchisee company with 28 restaurants and over 500 team members. Our goal is to provide exceptional customer service and maintain a positive work environment. We are committed to growth and development, with plans to expand to at least 35 El Pollo Loco restaurants by the end of 2025 and potentially multiple brands in the USA.


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