Lead Systems Operations Process Engineer

2 weeks ago


Chandler, Arizona, United States Wells Fargo Full time
Job Title: Lead Systems Operations Process Engineer

We are seeking a highly skilled Lead Systems Operations Process Engineer to join our team. As a key member of our IT Service Management team, you will be responsible for conceptualizing and advancing the creation and cohesion of new tools, processes, models, and technologies to optimize IT service management processes.

Key Responsibilities:
  • Conduct thorough analysis of existing ITSM processes to identify inefficiencies and areas for improvement
  • Develop and implement strategies to optimize production processes, improve operational reliability, and enhance overall efficiency
  • Collaborate with cross-functional teams to gather data, conduct experiments, and implement solutions that align with organizational goals
  • Design and implement process improvements, including the use of new technologies, methodologies, and algorithms
  • Monitor and evaluate process performance metrics and KPIs to ensure continuous improvement and compliance with industry ITSM standards
  • Support production teams through RCA analysis and implementation of correctional actions
  • Stay updated on industry trends, emerging technologies, and best practices to drive innovation for preventing, detecting, and responding to factors affecting system availability
  • Develop and maintain documentation for designs, processes, models, procedures, and guidelines
  • Train and mentor team members on process optimization and improvement methodologies
Requirements:
  • 5+ years of Systems Engineering, Systems Analysis, Technology Architecture, Process Engineering, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, and education
  • Desired Qualifications: Experience writing pseudocode and prototyping solutions in an enterprise environment, demonstrable experience with Business Process Design, Process Modelling, Service modelling & current & target operating models in the IT department, proficient in AI/ML modelling and algorithms with a command of clustering, regression, and classification use cases, familiar with statistical analysis, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education, exposure to process modelling techniques and standard notations like BPMN, UML, EPC, etc, hands-on experience with modelling tools, well-versed with process improvement techniques like Lean, Six Sigma, etc, experience with Risk Identification Techniques like root cause analysis will be an added advantage
What We Offer:
  • A comprehensive set of benefits designed to protect your physical and financial health and to help you make the most of your financial future
  • A competitive salary and bonus structure
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment


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