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Senior Lead Systems Operations Engineer
2 months ago
We are seeking a highly skilled Senior Lead Systems Operations Engineer to join our Technology Organization and be part of our Chief Technology Office (CTO) team at Wells Fargo.
In this role, you will act as an Incident Commander to drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications.
You will lead as commander in the resolution of complex technical issues and initiatives related to large-scale applications, systems, databases, or other technical products and services.
You will partner with Incident Communicator, Platform, and Business teams in driving resolution activities.
You will make an impact by identifying opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
Key Responsibilities:- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
- Translate advanced technology experience, in-depth knowledge of the organization's tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions.
- Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions.
- Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization.
- Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership.
- Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards.
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
- Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
- Build and maintain relationships with business and technology partners to support rapid Major Incident recovery.
- 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of application production support, managing command centers or major incident management
- 3+ years complex issue resolution experience
- 2+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment
- Command center operations or Major Incident management experience
- Strong verbal and written communication skills
- Experience working with Service Now or equivalent
- Experience working with Microsoft Teams or equivalent
- Window, Linux Server OS, Network & routing topology, & IT Support fundamentals
- Physical and virtual server technology fundamentals
- Experience working with Cloud technologies
- Experience working in an Agile team environment
