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Fulfillment Operations Specialist

2 months ago

Glen Allen, Virginia, United States Sparks Group Full time
Job Overview

Sparks Group is seeking a highly skilled and detail-oriented Fulfillment Associate to join their team. As a key member of the team, you will be responsible for processing customer documents and providing exceptional customer service.

Key Responsibilities
  • Document Processing: Process customer documents in a timely and accurate manner, adhering to established Standard Operating Procedures.
  • Customer Service: Provide top-notch customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Process Improvement: Analyze data and recommend process improvements to increase efficiency and productivity.
  • Training and Development: Assist in the training and implementation of process and policy changes, ensuring seamless integration and minimal disruption to operations.
  • Special Projects: Participate in special projects as assigned, demonstrating flexibility and adaptability in a fast-paced environment.
Requirements
  • Experience: A minimum of two years of customer service or related work experience, with a proven track record of providing exceptional customer service.
  • Education: High school diploma or equivalent certification, with some college preferred.
  • Skills: Effective written and verbal communication skills, with the ability to manage and prioritize demands from multiple sources. Proficient in Microsoft Office Suite applications, including Word, Excel, and Outlook, with excellent data entry skills.
  • Personal Qualities: Ability to multitask, demonstrate problem-solving skills, and work in a fast-paced, high-energy environment.
Company Culture

Sparks Group is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We value our employees and strive to provide a positive and supportive work culture.