Fulfillment Operations Specialist

4 weeks ago


Glen Allen, Virginia, United States Vaco Full time
Job Title: Fulfillment Associate

At Vaco, we are seeking a highly skilled and detail-oriented Fulfillment Associate to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our customers by analyzing their requests, ensuring compliance and accuracy, and resolving or escalating issues in a timely manner.

Key Responsibilities:

  • Process and fulfill customer documents in accordance with established Standard Operating Procedures (SOPs) using proprietary and Microsoft suite applications.
  • Understand and follow security guidelines to create process documentation and maintain confidentiality.
  • Assist in issue resolution with internal and external customers, providing timely and effective solutions.
  • Collaborate with team members to assist in the training and implementation of process and policy changes.
  • Provide training and support to customers, team members, and vendors on products, jurisdictional requirements, and best practices using a consultative approach.
  • Analyze data and recommend process improvements and reporting to enhance operational efficiency.
  • Assist in special project work as assigned by management.

Requirements:

  • A minimum of two years of customer service or related work experience.
  • High school diploma or equivalent certification; some college preferred.
  • Effective written and verbal communication skills, with the ability to manage and prioritize demands from multiple sources.
  • Proficient with Microsoft Office Suite applications, including Word, Excel, and Outlook, with excellent data entry skills.
  • Ability to multitask and demonstrate problem-solving skills in a fast-paced, high-energy environment.


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