Cloud Infrastructure Architect

3 weeks ago


Eden Prairie, Minnesota, United States HelpSystems Full time

Job Summary

We are seeking a highly skilled Cloud Infrastructure Architect to join our team. As a Cloud Infrastructure Architect, you will be responsible for designing and implementing state-of-the-art technical solutions on cloud infrastructure that address business requirements for scalability, reliability, security, automation, and performance.

Key Responsibilities

  • Design and implement cloud infrastructure solutions that meet business requirements
  • Perform operational engineering for activities such as platform upgrades, server patching, monitoring, configuration, troubleshooting, and documentation
  • Identify, design, and deploy appropriate monitoring and alerting of service events related to performance, scalability, availability, and reliability
  • Provide 24/7 support as part of an on-call rotation team that responds to after-hours infrastructure alerts and calls from the application support team requiring infrastructure support
  • Define and maintain critical cloud policies regarding security, service level agreements, disaster recovery, shared responsibility, acceptable use, data retention, etc.
  • Contribute to cloud strategy discussions and decisions on overall cloud design and best approach for implementing cloud solutions
  • Support the adoption of DevOps methodology and Agile project management
  • Communicate complex technical concepts effectively to a broad group of stakeholders
  • Act as a technical resource and mentor to less experienced peers

Requirements

  • Degree in Computer Science, Management Information Systems, or a similar IT-related discipline (preferred)
  • Certification as an AWS Solutions Architect, Cloud Security Certification, CKA, or other relevant cloud-related certification (preferred)
  • Strong DevOps skills, including AWS Cloud Operations and Administration experience
  • Proficiency in Infrastructure as Code (IaC), preferably with Terraform, and familiarity with Crossplane (a plus)
  • Expertise in Source Code Management (SCM), CI/CD practices, and Agile workitem management
  • Strong Site Reliability Engineering (SRE) skills, with a focus on Problem Management, Availability Management, SLA Management, and other core SRE principles
  • Proficiency in Observability, Alerting, and On-Call/Incident Response procedures
  • Proficiency in Platform skills, particularly in Kubernetes Infrastructure and Operations Support
  • Experience with the Cloud Native Computing Foundation (CNCF) landscape (desired)
  • Cloud networking expertise, especially within Kubernetes environments
  • Familiarity with Helm and experience with KOPS (a plus)
  • Experience deploying web and service-based applications in Windows/Linux environments
  • Experience in a wide range of database management (SQL, NoSQL, documentDB flavors, etc.)
  • Understanding of VPC Configuration, Networking, Network Access Control Lists (NACLs), compliance, security groups, firewalls, Network Address Translation (NAT), and packet filtering
  • Proficiency in relevant scripting languages
  • Working knowledge of IP networking, VPNs, DNS, and load balancing

Soft Skills

  • Excellent problem-solving skills with the ability to work efficiently on multiple concurrent projects and meet deadlines with minimal supervision
  • Good written and oral communication skills to collaborate effectively with both technical and non-technical staff

Experience

Typically requires 7-10 years of DevOps-like experience or experience in a cloud operations management role



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