Senior Cloud Operations Engineer

15 hours ago

Eden Prairie, Minnesota, United States HelpSystems Full time
Cloud Operations Engineer

We are seeking a highly skilled Cloud Operations Engineer to join our team. As a Cloud Operations Engineer, you will be responsible for designing, implementing, and maintaining cloud infrastructure solutions that meet our business requirements for scalability, reliability, security, automation, and performance.

Key Responsibilities:
  • Design and implement state-of-the-art technical solutions on cloud infrastructure.
  • Perform operational engineering for activities such as platform upgrades, server patching, monitoring, configuration, troubleshooting, and documentation.
  • Identify, design, and deploy appropriate monitoring and alerting of service events related to performance, scalability, availability, and reliability.
  • Provide 24/7 support as part of an on-call rotation team that responds to after-hours infrastructure alerts and calls from the application support team requiring infrastructure support.
  • Define and maintain critical cloud policies regarding security, service level agreements, disaster recovery, shared responsibility, acceptable use, data retention, and other relevant areas.
  • Contribute to cloud strategy discussions and decisions on overall cloud design and best approach for implementing cloud solutions.
  • Support the adoption of DevOps methodology and Agile project management.
  • Communicate complex technical concepts effectively to a broad group of stakeholders.
  • Act as a technical resource and mentor to less experienced peers.
Requirements:
  • Degree in Computer Science, Management Information Systems, or a similar IT-related discipline (preferred).
  • Certification as an AWS Solutions Architect, Cloud Security Certification, CKA, or other relevant cloud-related certification (preferred).
  • Strong DevOps skills, including AWS Cloud Operations and Administration experience.
  • Proficiency in Infrastructure as Code (IaC), preferably with Terraform, and familiarity with Crossplane (a plus).
  • Expertise in Source Code Management (SCM), CI/CD practices, and Agile workitem management.
  • Strong Site Reliability Engineering (SRE) skills, with a focus on Problem Management, Availability Management, SLA Management, and other core SRE principles.
  • Proficiency in Observability, Alerting, and On-Call/Incident Response procedures.
  • Proficiency in Platform skills, particularly in Kubernetes Infrastructure and Operations Support.
  • Experience with the Cloud Native Computing Foundation (CNCF) landscape (desired).
  • Cloud networking expertise, especially within Kubernetes environments.
  • Familiarity with Helm and experience with KOPS (a plus).
  • Experience deploying web and service-based applications in Windows/Linux environments.
  • Experience in a wide range of database management (SQL, NoSQL, documentDB flavors, etc.).
  • Understanding of VPC Configuration, Networking, Network Access Control Lists (NACLs), compliance, security groups, firewalls, Network Address Translation (NAT), and packet filtering.
  • Proficiency in relevant scripting languages.
  • Working knowledge of IP networking, VPNs, DNS, and load balancing.
Soft Skills:
  • Excellent problem-solving skills with the ability to work efficiently on multiple concurrent projects and meet deadlines with minimal supervision.
  • Good written and oral communication skills to collaborate effectively with both technical and non-technical staff.
Experience:

Typically requires 7-10 years of DevOps-like experience or experience in a cloud operations management role.

About Us

We are Fortra, a cybersecurity company that offers a best-in-class solutions portfolio, proactively adapts to the ever-evolving cybersecurity threat landscape, and puts people first.

We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe.

Our approach is different, and we're proud of that.

For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn.

We Are Fortra

Our people make us great.

Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra.

Here at Fortra, we believe we're stronger when we're all stronger.

That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more.

Visit our website to learn more about why employees choose to work for Fortra.

Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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