Director of Operational Excellence
7 days ago
We are looking for a seasoned Director of Operational Excellence to join our team in Biloxi, MS. The successful candidate will be responsible for leading our operations, driving growth, and ensuring customer satisfaction.
Key Responsibilities:
- BUILD STRONG CUSTOMER RELATIONSHIPS THROUGH DIRECT ENGAGEMENT AND OUTREACH INITIATIVES.
- LEAD THE RECRUITMENT, TRAINING, AND MENTORSHIP OF STAFF AND INDEPENDENT CONTRACTOR DRIVERS THROUGH A COMPREHENSIVE HIRING AND RETENTION PROGRAM.
- ENSURE EFFECTIVE COMMUNICATION WITH LOCATION STAFF AND SUPPORT TEAMS.
- OVERSEE THE VEHICLE MAINTENANCE PLAN TO ENSURE FLEET READINESS MEETS SERVICE DEMANDS.
- MANAGE SAFETY AND TRAINING PROGRAMS TO ENSURE COMPLIANCE WITH COMPANY, CONTRACT, AND REGULATORY STANDARDS.
- REGULARLY INTERACT WITH CLIENTS TO ENSURE EXPECTATIONS ARE MET OR EXCEEDED.
- CONDUCT PERIODIC AUDITS OF DEPARTMENTAL PERFORMANCE.
- ANALYZE KEY OPERATIONAL METRICS ON A DAILY, WEEKLY, AND MONTHLY BASIS.
- DEVELOP AND PRESENT THE LOCATION'S ANNUAL BUDGET.
Requirements:
- MINIMUM 5-10 YEARS OF EXPERIENCE IN OPERATIONS MANAGEMENT WITH LEADERSHIP EXPERIENCE, INCLUDING P&L RESPONSIBILITY.
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