Customer Service Representative Nights and Weekends
1 day ago
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities- Provide exceptional customer service to members, prospective members and guests.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Employee discounts.
- Flexible schedule.
- Free uniforms.
- Training & development.
Planet Fitness is a judgement-free zone where members can feel comfortable and motivated to reach their fitness goals. As a Customer Service Representative, you will play a key role in creating a positive member experience and helping to shape the future of our brand.
We are seeking top talent to join our team and help us cultivate the Judgement Free Zone. If you're looking for a place where you can make a difference in a customer's life, you've found it.
Search for a club opportunity near you and join our team of inspiring, motivated and fun-loving go-getters.
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