Patient Experience Coordinator

3 days ago


Rapid City, South Dakota, United States Specialty Dental Brands Full time
Job Title: Patient Experience Coordinator

About Specialty Dental Brands
We are a team that creates smiles and strives to provide exceptional patient care. Our mission is to deliver world-class dental services with a personal touch.

Job Description
Patient Experience Coordinators play a vital role in creating a warm and welcoming environment for our patients. This includes greeting patients, answering questions, and ensuring seamless check-in and check-out processes. In addition to providing top-notch customer service, this role involves scheduling appointments, collecting personal data and insurance information, and processing payments.

Key Responsibilities:
  • Greet patients and families with a smile, making them feel welcome and valued.
  • Efficiently manage the front desk, handling check-ins, check-outs, and phone calls in a professional manner.
  • Schedule appointments, ensure accurate records, and maintain confidentiality at all times.
  • Process payments, collect insurance information, and handle administrative tasks as assigned.

Requirements:
To excel in this role, you should possess excellent communication skills, both in-person and electronically. You must be able to multi-task with interruptions throughout the day, demonstrate a heart for putting patients first, and showcase reliability, confidence, and strong problem-solving abilities. Knowledge of computer applications and general clerical procedures is also essential. With a strong work ethic and sense of personal integrity, you will thrive in our dynamic and supportive team environment. Estimated salary: $45,000 - $55,000 per year.

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