Patient Experience Ambassador

17 hours ago


Rapid City, South Dakota, United States Specialty Dental Brands Full time

Job Title: Patient Experience Ambassador

About Us: Specialty Dental Brands is a leading provider of orthodontic services, dedicated to delivering exceptional patient experiences.

Salary: $45,000 - $55,000 per year, depending on experience.

Job Description:

We are seeking a skilled Patient Experience Ambassador to join our team at Rapid City Orthodontics. As the first point of contact for patients, you will play a critical role in creating a warm and welcoming environment that sets the tone for their entire experience.

Responsibilities:

  • Check-in and check-out patients efficiently and accurately
  • Process personal data and insurance information for patients and families
  • Schedule appointments for new and established patients
  • Collect payments and process transactions with confidence and professionalism
  • Maintain confidentiality and adhere to strict privacy policies
  • Operate computer software and office equipment with ease
  • Maintain a clean and organized workspace, adhering to high standards of professionalism
  • Answer phone calls and respond to patient inquiries via email and text messaging
  • Support administrative tasks as assigned by the team lead

Requirements:

  • Proven ability to multitask and work effectively in a fast-paced environment
  • A passion for delivering exceptional customer service and prioritizing patient needs
  • Reliability, confidence, and excellent communication skills
  • Proficiency in computer applications and general clerical procedures
  • A strong work ethic and commitment to maintaining a positive attitude

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