Patient Experience Ambassador
17 hours ago
Job Title: Patient Experience Ambassador
About Us: Specialty Dental Brands is a leading provider of orthodontic services, dedicated to delivering exceptional patient experiences.
Salary: $45,000 - $55,000 per year, depending on experience.
Job Description:
We are seeking a skilled Patient Experience Ambassador to join our team at Rapid City Orthodontics. As the first point of contact for patients, you will play a critical role in creating a warm and welcoming environment that sets the tone for their entire experience.
Responsibilities:
- Check-in and check-out patients efficiently and accurately
- Process personal data and insurance information for patients and families
- Schedule appointments for new and established patients
- Collect payments and process transactions with confidence and professionalism
- Maintain confidentiality and adhere to strict privacy policies
- Operate computer software and office equipment with ease
- Maintain a clean and organized workspace, adhering to high standards of professionalism
- Answer phone calls and respond to patient inquiries via email and text messaging
- Support administrative tasks as assigned by the team lead
Requirements:
- Proven ability to multitask and work effectively in a fast-paced environment
- A passion for delivering exceptional customer service and prioritizing patient needs
- Reliability, confidence, and excellent communication skills
- Proficiency in computer applications and general clerical procedures
- A strong work ethic and commitment to maintaining a positive attitude
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