Customer Service Coordinator
4 days ago
Penske Truck Leasing is seeking a highly skilled Customer Service Coordinator to join our team in Tacoma, WA. As a key member of our service department, you will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning and managing the shop work plan.
Key Responsibilities- Develop daily and weekly workforce plans to maximize customer service and productivity
- Communicate with customers regarding maintenance updates, schedule changes, and billing concerns
- Ensure all Penske Rental units are maintained and prepared for customers
- Coordinate with vendors to ensure quality and adherence to schedule for outside work
- Provide exceptional customer service to ensure customer satisfaction and loyalty
- Maintain shop productivity by optimizing the work plan
- Coordinate with district billing clerks as necessary
- 2 years of customer service experience required
- At least 1 year of hands-on mechanical experience required
- 2 years of supervisory experience preferred
- High School diploma or equivalent required
- Associates Degree, Technical School Degree, or Bachelors Degree preferred
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to move frequently, stand, walk, climb, bend, and sit for extended periods of time throughout their scheduled working period.
The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
The associate must be able to safely work in all weather conditions.
The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
BenefitsPenske offers an excellent benefits plan to keep associates and their families happy, healthy, and secure. To learn more, visit our website.
Penske is an Equal Opportunity Employer.
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Customer Service Coordinator
2 weeks ago
Tacoma, Washington, United States Penske Truck Leasing Full timeJob SummaryWe are seeking a highly skilled Customer Service Coordinator to join our team at Penske Truck Leasing. As a key member of our service department, you will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan to ensure exceptional customer service and productivity.Key...
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Customer Service Coordinator
2 weeks ago
Tacoma, Washington, United States Penske Truck Leasing Full timeJob SummaryA Customer Service Coordinator for Penske Truck Leasing is responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning shop workloads to ensure exceptional customer service and productivity.Key ResponsibilitiesDevelop daily and weekly workforce plans to meet customer needs and maximize...
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Customer Service Coordinator
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Tacoma, Washington, United States Penske Full timeJob Summary:A Customer Service Coordinator at Penske is responsible for coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan to ensure excellent customer service and productivity.Main Responsibilities:Develop daily and weekly workforce plans to meet customer needs, optimize productivity, and ensure parts...
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Customer Service Coordinator
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Tacoma, Washington, United States Penske Full timeJob Summary:A Customer Service Coordinator at Penske is responsible for coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan to ensure excellent customer service and productivity.Main Responsibilities:Develop daily and weekly workforce plans to meet customer needs and maximize productivity.Communicate...
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Customer Service Coordinator
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Tacoma, Washington, United States Penske Full timeJob SummaryA Penske Customer Service Coordinator for our Tacoma branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan.Key ResponsibilitiesDevelop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...
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Customer Service Coordinator
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Customer Service Coordinator
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