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Patient Care Financial Specialist

2 months ago


Anaheim, United States Pacific Dental Services Full time

Job Title: Healthcare Coordinator

Company: Pacific Dental Services

Key Responsibilities

  • Embodying the company’s culture, values, and operational standards as outlined in the Behavioral Framework.
  • Securing financial agreements from patients to commence recommended dental treatments.
  • Mastering the PDS systems and tools to empower patients in making informed choices tailored to their needs.
  • Collaborating with clinicians to execute the HC Handoff for every examination patient.
  • Acting as a Subject Matter Expert on financial options to present patients with choices that fit their financial plans.
  • Addressing common patient inquiries professionally to facilitate the initiation of treatment.
  • Obtaining necessary insurance pre-authorizations for patients as required prior to treatment.
  • Ensuring the office reflects the Comprehensive Care Model in both internal and external referrals.
  • Actively engaging in daily huddles, monthly team meetings, and other essential gatherings.
  • Demonstrating a solid understanding of business objectives and the impact of this role on performance metrics.
  • Upholding the PDS Brand by making decisions that align with the brand framework.
  • Developing knowledge of the Mouth-Body Connection to support clinical excellence through thorough patient care.
  • Maintaining a professional appearance and demeanor consistent with company policies.
  • Ensuring compliance with company policies and all relevant regulatory requirements.
  • Performing additional duties as assigned.

Qualifications

  • High School Diploma or equivalent (GED).
  • Willingness to travel between office locations as necessary.

Preferred Qualifications

  • Background in dentistry, insurance, or business through coursework or training.

Skills and Abilities

  • Familiarity with office procedures, technology applications, and patient insurance processes.
  • Results-driven individual with strong goal-setting and commitment to achieving objectives.
  • Patient advocate with a flexible, empathetic, and ethical approach.
  • Detail-oriented and organized, with a comprehensive understanding of operational processes.
  • Financially savvy, with an understanding of profit drivers and local market dynamics.
  • Effective communicator who actively listens and fosters collaborative change.
  • Self-motivated and reliable, capable of working independently and as part of a team.
  • Strong multitasking abilities without compromising quality of work.
  • Excellent interpersonal, verbal, and written communication skills.
  • Capable of managing patient records with the highest level of confidentiality.
  • Organized and detail-oriented, thriving in a fast-paced environment.

Benefits Offered

  • Comprehensive medical, dental, and vision insurance.
  • Paid time off for personal use.
  • Tuition reimbursement for educational advancement.
  • 401K retirement plan.
  • Opportunities for community involvement through volunteer leave.