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Patient Care Financial Specialist
2 months ago
Job Title: Healthcare Coordinator
Company: Pacific Dental Services
Key Responsibilities
- Embodying the company’s culture, values, and operational standards as outlined in the Behavioral Framework.
- Securing financial agreements from patients to commence recommended dental treatments.
- Mastering the PDS systems and tools to empower patients in making informed choices tailored to their needs.
- Collaborating with clinicians to execute the HC Handoff for every examination patient.
- Acting as a Subject Matter Expert on financial options to present patients with choices that fit their financial plans.
- Addressing common patient inquiries professionally to facilitate the initiation of treatment.
- Obtaining necessary insurance pre-authorizations for patients as required prior to treatment.
- Ensuring the office reflects the Comprehensive Care Model in both internal and external referrals.
- Actively engaging in daily huddles, monthly team meetings, and other essential gatherings.
- Demonstrating a solid understanding of business objectives and the impact of this role on performance metrics.
- Upholding the PDS Brand by making decisions that align with the brand framework.
- Developing knowledge of the Mouth-Body Connection to support clinical excellence through thorough patient care.
- Maintaining a professional appearance and demeanor consistent with company policies.
- Ensuring compliance with company policies and all relevant regulatory requirements.
- Performing additional duties as assigned.
Qualifications
- High School Diploma or equivalent (GED).
- Willingness to travel between office locations as necessary.
Preferred Qualifications
- Background in dentistry, insurance, or business through coursework or training.
Skills and Abilities
- Familiarity with office procedures, technology applications, and patient insurance processes.
- Results-driven individual with strong goal-setting and commitment to achieving objectives.
- Patient advocate with a flexible, empathetic, and ethical approach.
- Detail-oriented and organized, with a comprehensive understanding of operational processes.
- Financially savvy, with an understanding of profit drivers and local market dynamics.
- Effective communicator who actively listens and fosters collaborative change.
- Self-motivated and reliable, capable of working independently and as part of a team.
- Strong multitasking abilities without compromising quality of work.
- Excellent interpersonal, verbal, and written communication skills.
- Capable of managing patient records with the highest level of confidentiality.
- Organized and detail-oriented, thriving in a fast-paced environment.
Benefits Offered
- Comprehensive medical, dental, and vision insurance.
- Paid time off for personal use.
- Tuition reimbursement for educational advancement.
- 401K retirement plan.
- Opportunities for community involvement through volunteer leave.