Customer Experience Specialist

4 weeks ago


Joplin, Missouri, United States Andrew Parker - State Farm Agent Full time
About the Role

The Customer Experience Specialist will be responsible for generating exceptional client experiences, resolving customer inquiries, and coordinating with other agency team members. This is an excellent opportunity for driven and sales-minded individuals to enhance their career while making a positive impact on our community.

Key Responsibilities
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.
Requirements
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Benefits
  • 401(k) matching.
  • Bonus based on performance.
  • Opportunity for advancement.
  • Paid time off.
  • Training & development.
Estimated Salary Range:

$40,000 - $60,000 per year, depending on location and experience.



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