Software Support Specialist
24 hours ago
We are seeking a highly skilled Software Support Specialist to join our team at PTAC Companies. As a key member of our software development team, you will be responsible for providing top-notch support and training to our customers and users.
Key Responsibilities:
- Develop and deliver training materials and support documentation for our software suite
- Lead out-of-house training classes for new users and provide one-on-one support
- Build and maintain relationships with customers and users to identify training needs and opportunities
- Respond to customer inquiries and resolve technical issues in a timely and professional manner
- Collaborate with our development team to stay up-to-date on new features and releases
Requirements:
- Strong understanding of Autodesk design software, particularly Autodesk Revit
- Excellent communication and technical writing skills
- Ability to articulate complex technical concepts to non-technical stakeholders
- Experience with technical documentation and training development
- Strong customer service skills and a passion for delivering exceptional support
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Access to cutting-edge software and technology
At PTAC Companies, we are committed to providing our customers with the best possible support and service. If you are a motivated and detail-oriented individual with a passion for software support, we encourage you to apply for this exciting opportunity.
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