Software Support Specialist

24 hours ago


Daphne, Alabama, United States PTAC Companies Full time
Job Title: Software Support Specialist

We are seeking a highly skilled Software Support Specialist to join our team at PTAC Companies. As a key member of our software development team, you will be responsible for providing top-notch support and training to our customers and users.

Key Responsibilities:

  • Develop and deliver training materials and support documentation for our software suite
  • Lead out-of-house training classes for new users and provide one-on-one support
  • Build and maintain relationships with customers and users to identify training needs and opportunities
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner
  • Collaborate with our development team to stay up-to-date on new features and releases

Requirements:

  • Strong understanding of Autodesk design software, particularly Autodesk Revit
  • Excellent communication and technical writing skills
  • Ability to articulate complex technical concepts to non-technical stakeholders
  • Experience with technical documentation and training development
  • Strong customer service skills and a passion for delivering exceptional support

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to cutting-edge software and technology

At PTAC Companies, we are committed to providing our customers with the best possible support and service. If you are a motivated and detail-oriented individual with a passion for software support, we encourage you to apply for this exciting opportunity.



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