Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at PLS Financial Services, Inc. As a Customer Service Representative, you will be the primary point-of-contact with our customers, providing exceptional service and support to ensure repeat business.
Key Responsibilities:
- Provide outstanding customer service to ensure customer satisfaction and loyalty
- Promote our products and services to current and potential customers
- Ensure all transactions are completed in compliance with federal, state, and local regulations
- Follow company policies and procedures
- Maintain a balanced cash drawer
- Complete all transactions accurately, including cash handling
- Use multiple computer applications to access information and process transactions
- Resolve customer complaints or refer complaints to the Store Manager for resolution
- Maintain a safe, organized, and clean environment
- Perform other duties as instructed by management
Requirements:
- Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant is preferred
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Ability to drive sales
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English/Spanish bilingual is a plus
Benefits:
Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, and on-going training available.
Pay:
The approximate hourly wage range for the Customer Service Representative in California is between $17.28 and $19.00.
Core Values:
We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, Results.
Equal Employment Opportunity:
PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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