Customer Service Director
1 week ago
About the Role
\We are seeking an experienced Customer Service Director to lead our client-facing teams in Hollywood. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing high-performing teams.
\The successful candidate will have a proven track record of delivering exceptional customer experiences, leading cross-functional teams, and driving business results. A strong understanding of the healthcare and non-profit industries is highly desirable.
\Responsibilities
\- \
- Develop and execute customer-centric strategies to drive business growth and retention\
- Lead cross-functional teams to achieve business objectives and improve customer satisfaction\
- Maintain accurate records and reports to measure customer satisfaction and loyalty\
- Collaborate with internal stakeholders to ensure seamless delivery of services\
- Identify opportunities for process improvements and implement changes as needed\
- Stay up-to-date on industry trends and best practices to continuously improve customer experience\
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