Customer Service Director

1 week ago


Santa Monica, California, United States Vaco Full time

About the Role

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We are seeking an experienced Customer Service Director to lead our client-facing teams in Hollywood. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing high-performing teams.

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The successful candidate will have a proven track record of delivering exceptional customer experiences, leading cross-functional teams, and driving business results. A strong understanding of the healthcare and non-profit industries is highly desirable.

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Responsibilities

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  • \
  • Develop and execute customer-centric strategies to drive business growth and retention\
  • Lead cross-functional teams to achieve business objectives and improve customer satisfaction\
  • Maintain accurate records and reports to measure customer satisfaction and loyalty\
  • Collaborate with internal stakeholders to ensure seamless delivery of services\
  • Identify opportunities for process improvements and implement changes as needed\
  • Stay up-to-date on industry trends and best practices to continuously improve customer experience\
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