Box Office Manager

2 days ago

Hanover, New Hampshire, United States Dartmouth College Full time
Job Summary

We are seeking a highly skilled and experienced Box Office Manager to join our team at Dartmouth College. As a key member of our Box Office team, you will be responsible for providing exceptional customer service to patrons, managing ticket sales and operations, and contributing to the configuration and management of our Tessitura Customer Relationship Management platform.

Key Responsibilities
  • Provide professional and exceptional customer service to patrons, including community members, Hop Members, students, employees, and partner organizations.
  • Manage ticket sales and operations, including selling tickets by phone and in-person, and conducting day-to-day operations.
  • Supervise the Box Office during assigned times, including shifts on nights and weekends.
  • Contribute to the configuration and management of the Tessitura Customer Relationship Management platform to streamline ticketing experience and facilitate analysis of Hopkins Center programming and practices.
  • Manage ticketing configuration and inventory, and conduct patron record maintenance.
  • Participate in patron services and Tessitura working groups, and join in Hop-wide meetings and work on special database projects.
Requirements
  • Bachelor's degree or equivalent combination of education and experience.
  • 1+ years' experience working in box office or visitor/customer service field.
  • Experience with Tessitura or similar customer relationship management platform.
  • Ability and willingness to work evenings and weekends as part of a weekly schedule and for specific event needs.
  • Experience providing warm, professional customer service and sales in a busy retail environment.
  • Ability to exercise excellent judgment, balance competing responsibilities, and identify appropriate escalation measures.
  • Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment.
  • Excellent verbal communication skills to effectively work with a diverse group of constituencies.
  • Strong sense of initiative and the ability to work both independently and as part of a team.
Preferred Qualifications
  • Experience working in a box office or arts center.
  • Experience in the arts or creative sector.
  • Experience supervising students or associates.
  • Experience with database management.
About Dartmouth College

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status.

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