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Customer Service Ambassador
2 months ago
At IR Management LLC, we are seeking a highly skilled and dedicated Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.
Key Responsibilities- Guest Service
- Provide attentive and courteous service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Ensure accurate and efficient check-in and check-out processes, including handling guest records and credit card transactions.
- Confidentiality and Integrity
- Handle confidential guest information with the utmost care and discretion.
- Ensure the integrity of guest records and maintain accurate accounts of cash and credit transactions.
- Operational Excellence
- Maintain a thorough knowledge of hotel emergency procedures and ensure the safety and security of guests and staff.
- Process check-ins, check-outs, and room assignments efficiently and accurately.
- Team Collaboration
- Work collaboratively with other departments to ensure seamless guest experiences.
- Participate in training and meetings to stay up-to-date on company policies and procedures.
- Experience
- One or more years of experience in a similar position or equivalent preferred.
- Skills and Qualifications
- Positive, friendly, and enthusiastic mindset with an excellent record of customer service.
- Ability to communicate effectively with guests, staff, and management.
- Strong problem-solving skills with accuracy in quickly handling emergency situations.
- Ability to work days, nights, weekends, and holidays.
- Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting.
As a valued member of our team, you will enjoy a range of benefits, including:
- Generous benefits package.
- Internal growth opportunities for career advancement.
- Flexible scheduling to accommodate your needs.