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Customer Service Ambassador

2 months ago


Highlands, North Carolina, United States IR Management LLC Full time
Job Overview

At IR Management LLC, we are seeking a highly skilled and dedicated Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Service
    • Provide attentive and courteous service to guests, responding to their needs and resolving any issues in a timely and professional manner.
    • Ensure accurate and efficient check-in and check-out processes, including handling guest records and credit card transactions.
  • Confidentiality and Integrity
    • Handle confidential guest information with the utmost care and discretion.
    • Ensure the integrity of guest records and maintain accurate accounts of cash and credit transactions.
  • Operational Excellence
    • Maintain a thorough knowledge of hotel emergency procedures and ensure the safety and security of guests and staff.
    • Process check-ins, check-outs, and room assignments efficiently and accurately.
  • Team Collaboration
    • Work collaboratively with other departments to ensure seamless guest experiences.
    • Participate in training and meetings to stay up-to-date on company policies and procedures.
Requirements
  • Experience
    • One or more years of experience in a similar position or equivalent preferred.
  • Skills and Qualifications
    • Positive, friendly, and enthusiastic mindset with an excellent record of customer service.
    • Ability to communicate effectively with guests, staff, and management.
    • Strong problem-solving skills with accuracy in quickly handling emergency situations.
    • Ability to work days, nights, weekends, and holidays.
    • Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Generous benefits package.
  • Internal growth opportunities for career advancement.
  • Flexible scheduling to accommodate your needs.