Customer Experience Manager
1 week ago
At TravelCenters of America, we're on a mission to provide an exceptional customer experience that exceeds every traveler's expectations.
We're committed to creating a welcoming environment where our guests feel valued and supported.
We're seeking a Customer Experience Manager to lead our team in the Fuel Building, ensuring that every interaction with our customers is nothing short of outstanding.
Your primary responsibility will be to oversee the daily operations of our store, focusing on providing excellent customer service, managing inventory, and maintaining a clean and well-organized store.
Key Responsibilities:
- Lead by example, demonstrating a passion for customer service and a commitment to excellence
- Serve as a role model, training and mentoring staff to ensure they meet our high standards
- Manage inventory, maintain accurate records, and perform cycle counts to ensure stock accuracy
- Process transactions efficiently, accurately, and with a smile
- Collaborate with colleagues to achieve sales goals and drive business results
- Maintain a safe and healthy work environment, adhering to all company policies and procedures
About You:
- 4+ years of retail experience, preferably in a management role
- Demonstrated track record of delivering exceptional customer experiences
- Excellent communication and interpersonal skills
- Ability to work flexibly, including evenings, weekends, and holidays
What We Offer:
- A competitive salary range of $14.50 - 16.00 per hour
- A comprehensive benefits package, including medical, dental, vision, and life insurance
- A 401(k) plan with a company match
- Vacation and paid holidays
- Tuition reimbursement and on-site meal discounts
- A wide variety of discounts on technology, travel, food, and fuel
- Opportunities for growth and advancement within our organization
We're an equal opportunity employer, committed to diversity and inclusion. If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we'd love to hear from you
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