Customer Service Banking Specialist

2 weeks ago


Columbia, South Carolina, United States Teleperformance USA Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Banking Specialist to join our team at Teleperformance USA.

As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and working collaboratively with our team to achieve our goals.

Responsibilities
  • Connect with customers via phone, email, chat, and social media to resolve their questions and concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call-related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
Requirements
  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
  • Ability to set up home Wi-Fi network
  • Ability to set up and configure a router or switch
  • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast-paced environment
  • Ability to stay composed and objective
  • Strong listening skills
About Teleperformance USA

We are a global digital business services company that delivers innovative solutions to help our clients streamline their business in meaningful and sustainable ways.

We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.



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