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Universal Banker Trainee

2 months ago

Columbia, South Carolina, United States Midland States Bank Full time
Job Summary

The Universal Banker Trainee position at Midland States Bank is a dynamic role that requires delivering exceptional customer experiences to current and potential customers. As a key member of our team, you will be responsible for providing top-notch service, building strong relationships, and driving business growth.

Key Responsibilities
  • Customer Service: Provide accurate and timely service to customers, responding to their needs and resolving issues in a professional and courteous manner.
  • Product Knowledge: Develop a deep understanding of our banking products and services, including deposit and lending options, to effectively meet customer needs and promote cross-selling opportunities.
  • Sales and Marketing: Identify and pursue sales opportunities, building relationships with customers and promoting our products and services to drive business growth.
  • Team Collaboration: Work closely with colleagues to achieve team goals, share knowledge, and provide support to ensure seamless customer service.
  • Continuous Learning: Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date on industry trends and best practices.
Requirements
  • Education/Experience: A sales and customer service background, with a strong track record of delivering exceptional customer experiences.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
  • Physical Demands: Ability to stand for extended periods, lift and transport coin and currency bags (up to 50lbs), and work in a dynamic office environment.
Competencies
  • Business Insight: Strong understanding of banking products and services, with the ability to analyze customer needs and develop effective solutions.
  • Cultivates Innovation: Ability to think creatively and develop new ideas to drive business growth and improve customer experiences.
  • Drives Results: Proven track record of delivering results, with a strong focus on meeting and exceeding sales and customer service targets.
  • Makes Sound Decisions: Ability to make informed decisions, balancing customer needs with business objectives and regulatory requirements.
  • Being a Brand Champion: Strong commitment to upholding the values and reputation of Midland States Bank, with a focus on delivering exceptional customer experiences and promoting our brand.
  • Collaborates: Ability to work effectively with colleagues, customers, and stakeholders to achieve shared goals and objectives.
  • Communicates Effectively: Excellent communication and interpersonal skills, with the ability to articulate complex ideas and build strong relationships.
  • Customer Focus: Strong commitment to delivering exceptional customer experiences, with a focus on meeting and exceeding customer needs and expectations.
  • Being Authentic: Ability to be genuine and authentic in all interactions, building trust and rapport with customers and colleagues.
  • Emotional Intelligence: High emotional intelligence, with the ability to understand and manage emotions, build strong relationships, and drive business growth.
  • Self-Development: Commitment to ongoing learning and development, with a focus on enhancing skills and knowledge to drive business success.
  • Being Flexible and Adaptable: Ability to adapt to changing priorities, work in a fast-paced environment, and be flexible in response to customer needs and business objectives.